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Question

Cant access web configuration.

Laserfiche

Updated January 11, 2021

asked on January 10, 2021

Going to the web configuration page I am prompted for credentials. We have spent hours trying to chase down the issue. All permissions are set properly. All the issues started after a hard drive failure and migration to a new server. I was wondering if anyone had any ideas...

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replied on January 11, 2021

You'll also need to make sure that the user is in the correct permission group in the Local Users and Groups console (lusrmgr.msc). I don't have it installed locally to tell you exactly, but there should be a group called Laserfiche Web Access Administrators or something similar. Add the user to that group then try signing in. I believe that anyone in the server's local admin group will have permission to sign into the web access configuration console as well.

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replied on January 11, 2021

This is normal behavior when attempting to access a config page on a migration/new installation.

These are the credentials you used either on your new server or what you setup during installation/migration.

For example my-hosting\administrator and your password, you could also try .\administrator.

Note: "administrator" is just an example, the user account reflects what you used in your environment.

Hope it helps.

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replied on January 11, 2021

Thanks for the suggestions.

Unfortunately no resolution.

I forgot to mention that no credentials will work at all. No user accounts on the server, or Laserfiche credentials will work.

I have since come across this error in IIS. I don know if there is some sort of requirement to have a .net user here.Dont know if this is the issue.

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Cant access web configuration.

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