I have a form that employees submit to a designated contact in the organization. The form contains an email address field where the user enters his/her email address. Once the form is submitted, it will follow to the designated contact. The designated contact will approve the form and then it will be saved into the repository. The last step of the process is where a confirmation email is triggered to the employee who initiated the form to confirm that the form has been approved.
We recently upgraded to Forms version 10.4.5 from version 10.3 and for some reason the confirmation email stopped working. Below is the error message I get. I removed the domain name and user name/ID for security purpose.
I would appreciate your help on this issue. Thanks.
Unable to send an email. Please contact your system administrator. SMTPServer: smtprelay1.int.organizationdomain.ca, Port: 25, Recipients: employeeid@organizationdomain.ca, Cc: , Bcc: , Sender: noreply@organizationdomain.ca, Subject: Your COVID-19 Screening Form has been acknowledged, Body: <span style="font-size: 14px;">Dear Employee Name,</span><div><br></div><div>Your COVID-19 Screening Form has been acknowledged by your department representative. Thank you.</div><div><br></div><div>Regards,</div><div>Laserfiche Admin</div><p></p>. (Tracking info: business process name: Employees COVID-19 Screening Form, step name: Confirm to Employee, main instance ID: 2035, worker instance ID: 5148) [LFF2007-EmailSubmissionFailure1] Details: URL: Error: EmailSubmissionFailure1 Date: 2020-12-23 11:54:55 (Eastern Standard Time) HTTP Status Code: 400 Business Process ID: 62 Instance ID: 2035 Business Process Name: Employees COVID-19 Screening Form Stack Trace: Caught exception: Laserfiche.Forms.CommonUtils.Exceptions.LFFormsException Message: Unable to send an email. Please contact your system administrator. SMTPServer: smtprelay1.int.organizationdomain.ca, Port: 25, Recipients: employeeid@organizationdomain.ca, Cc: , Bcc: , Sender: noreply@organizationdomain.ca, Subject: Your COVID-19 Screening Form has been acknowledged, Body: <span style="font-size: 14px;">Dear Employee Name,</span><div><br></div><div>Your COVID-19 Screening Form has been acknowledged by your department representative. Thank you.</div><div><br></div><div>Regards,</div><div>Laserfiche Admin</div><p></p>. (Tracking info: business process name: Employees COVID-19 Screening Form, step name: Confirm to Employee, main instance ID: 2035, worker instance ID: 5148) [LFF2007-EmailSubmissionFailure1] at Laserfiche.Forms.CommonUtils.EmailDeliverFactory.DeliverEmailSync(IEntityContext context, EmailMessage em) at Laserfiche.Forms.Routing.EmailService.Execute(Int32 instanceId, IRoutingContext routingContext, RoutingInstanceStatus OriginalStatus) at Laserfiche.Forms.Routing.ServiceTask.Execute(Int32 instanceId, IRoutingContext routingContext) Inner exception: System.Net.Mail.SmtpException Message: Service not available, closing transmission channel. The server response was: 4.3.2 Service not available at WebCommonCtrls.EmailDeliver._DeliverEmail(MailMessage emailMessage, SmtpClient smtpClient, EmailMessage em, Int32 retryCnt) at WebCommonCtrls.EmailDeliver.DeliverEmail(EmailMessage em, Int32 retryCnt) at Laserfiche.Forms.CommonUtils.EmailDeliverFactory.DeliverEmailSync(IEntityContext context, EmailMessage em)