asked on December 21, 2020

Hello,

A customer is having issues recently, with Forms Reports that generate an Excel spreadsheet, that the reports are being generated without the Excel attachment.

In looking at the Event Logs, I am seeing the following error, that correlates with the Forms Report missing the Excel Spreadsheet.

Message: Execution Timeout Expired.  The timeout period elapsed prior to completion of the operation or the server is not responding.

 at Laserfiche.Forms.Routing.EmailScheduledReportGenerator.SendMails(ScheduledEmailTaskParameters scheduledEmailTaskParameters)

I am trying to see if there is a setting in IIS that we should increase so as to not have this issue keep reoccurring.

Appreciate the feedback,

Jeff Curtis

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