Question

Problem with Chrome and Connector

Connector Version 10 How To

Updated July 19, 2021

asked on December 18, 2020

I have configured a profile to work with a submit form in IE and everything works as expected. I have tried adding Chrome with issues. I have run the Chrome Configuration Utility and am able to to get the URL using UI will not work with Java. When I try to create a token it will not focus on the target area. It grabs all text for the entire page.

Could use some help

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Answer

APPROVED ANSWER

replied on December 20, 2020

Hi John,

Before you run the configuration utility, please close all Chrome tabs, and make sure no Chrome.exe is running in the task manager. Then run the utility as administrator (following step 2 to 4 in KB 101456). If you have never changed LFC.exe.config file, the utility should configure the ability to use Javascript. Please try to use Javascript to analyze applications and capture tokens again.

If it still does not work, please follow the below online help file, to configure UI Automation manually: Configure the --force-renderer-accessibility parameter to run when chrome.exe starts.

Online help file:

https://www.laserfiche.com/support/webhelp/Laserfiche/10/en-US/administration/#../Subsystems/Connector/Content/Configuring-the-Third-Party-Application.htm

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replied on December 21, 2020

I have run the utility per your instructions when analyzing application I still get error "Could not find Chrome tab with specific URL. See attached screen shots

Web Page Error.PNG (201.35 KB)

| Download

Analyze error.PNG (44.67 KB)

| Download

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replied on December 22, 2020

Have you tried to configure UI Automation manually? The utility is designed for using the Javascript method, and cannot configure to use UIAutomation correctly, that's why "it will not focus on the target area. It grabs all text for the entire page." when you use UI Automation. Therefore, please configure the --force-renderer-accessibility parameter following the online help file, and then try to analyze application by UIAutomation.

If you'd like to use the Javascript method, I'd recommend you to create a support case, and attach the screenshot of error message, the profile and log files to the case.

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replied on July 16, 2021

I have Connector version 10.3.0.261 and get same error in Chrome. Any help is appreciated, thanks.

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replied on July 19, 2021

Have you tried to configure Chrome following my comments on December 20, 2020? How did you configure Chrome? What method are you using to analyze elements?

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