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Question

Question

Forms Rich Text Editor and For Each Loop

asked on December 9, 2020

Hello Everyone,

I am running into issues when I try to have a form with a rich text editor inside a collection.  The form works fine.  I can retrieve the variables in a workflow just fine.

My problem is when I do a for each loop it won't carry over the rich text value.  

I have created a form that allows users to create reminders.  All the information about the reminder is in a collection.  The rich text is used for what they want in the body of the email.

 

The top part of the image shows my 4 test runs taking the information through workflow and dropping it into a SQL table.  You can see it not only kept the value but kept the formatting on the top 2 records but not the bottom 2.

The top 2 records were a test workflow where I just took the first value (no loop) to make sure it would pull over formatting and the formatting would stay in the reminder email.

The bottom 2 records are test runs where I try to pull multiple values from the collection.  For example, on one form I enter 2 different reminders.

The last 2 sections of the photo are the workflow tokens from the failed attempts.  I don't get any errors on the workflow and this workflow and my test workflow used the same SQL table.  You can see that the value is available in the retrieve form variables activity.  But if I look at the for each activities, the value is all of a sudden blank.

Is this a bug?  Am I missing something?

 

Forms 10.4.1.164

Workflow 10.4.1.223

RichTextForEachLoop.jpg
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Answer

SELECTED ANSWER
replied on December 9, 2020 Show version history

Hi Jennifer! 

 

Thanks for your description of the problem, and for including your product versions in your post. This sounds like a bug that was fixed in Workflow 10.4.2 Update 2. I'm including a link to the related KB article below, which includes the line item "Fixed an issue where multi-valued rich-text form data was dropped when using a For Each Row activity to step through the values."

 

Based on my understanding of your problem, I believe that updating your version of Workflow to 10.4.2 is your best move here. If for any reason the problem persists after updating to Workflow 10.4.2 then we may need to do some additional investigation. And of course, if I'm missing anything about your problem, please let me know.

 

Sincerely,

Joe

 

PS: https://support.laserfiche.com/kb/1014131/list-of-changes-for-laserfiche-workflow-10-4-2-update-2

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Replies

replied on December 10, 2020

Thank you for the quick response.  I will let my app admin know and hopefully we can get an upgrade scheduled.

 

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