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Question

Question

View PDF in Web Client only shows Salesforce GUID-Signature

asked on December 8, 2020

Hello,

We have a customer with a PDF that when they go to view in the Web Client (10.4.2.347) all they see is the Salesforce GUID and Signature.  If they download the PDF they are able to view all content in Adobe.

They are able to view the document in the LF Client (10.4.2.247).

I have confirmed the same behavior in my Varkit (10.4.2).

If I generate pages and remove the electronic layer I can see the document in the Web Client.

Possible issue with the PDF created???

They believe there is more than one.

Appreciate the feedback,

Jeff Curtis

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Replies

replied on December 9, 2020

Please open a support case and attach a sample PDF.

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replied on December 9, 2020

Hello Miruna,

Will Do.

Thanks,

Jeff

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