Question

Client 10.4.1 crashes when opening PDF

Laserfiche Version 10

Updated August 18, 2022

asked on November 20, 2020 • Show version history

We have a site where if the PDF option is set to open in the client, it works fine, but if it is set to open with Acrobat, the client crashes. In the Event Log, we see:

Faulting application name: LF.exe, version: 10.4.1.147, time stamp: 0x5cdf1ea5
Faulting module name: ntdll.dll, version: 10.0.19041.546, time stamp: 0xd49544eb
Exception code: 0xc0000005
Fault offset: 0x0003e935
Faulting process id: 0x2a68
Faulting application start time: 0x01d6b90a741cedce
Faulting application path: C:\Program Files (x86)\Laserfiche\Client\LF.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: e13c5146-6cbe-4231-a972-a8cb9ea077b0
Faulting package full name: 
Faulting package-relative application ID:

This is happening with both 10.4.1 and 10.4.2

They are running Acrobat Pro DC 2020.013.20064

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Answer

SELECTED ANSWER

replied on November 20, 2020

This is a known issue that we have reported to Adobe, I will report back when there is an update (LF bug#282441).

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replied on August 18, 2022

Has this been fixed? I'm getting the same error with a couple different users who are using Adobe Acrobat DC rather than Reader. This was not happening a month ago to the same users.

I've tried uninstalling all things Laserfiche and Adobe, reinstalling Adobe, then Laserfiche, both 10 and 11.

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replied on November 20, 2020

Thank you Robert for the quick response.

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Client 10.4.1 crashes when opening PDF

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