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Question

Question

Laserfiche OCR

asked on November 20 Show version history

Hi Everyone,

 

I'm trying to ORC a PDF file but I get an error. This is the error:" Error generating pages for '(Document Name)': Non-negative number required.  Parameter name: count  Unknown error. [6000] [6000]"

 

I'm hoping you can help me because I cannot do a search.

 

Thanks

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Replies

replied on November 20

Laserfiche won't OCR a PDF file - it uses the text in the PDF markup to perform any searches.

If your PDF has images of text, or you have a different need to actually OCR the document, you'll first need to generate Laserfiche pages. Right click the PDF and select Generate Pages... and run through the wizard with your preferred options. After that, you'll be able to OCR the new Laserfiche Pages.

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replied two days ago

Hi Brian,

 

I do what you say to generate pages first and do the OCR. When I generating the pages of a PDF file  I get an error same as the OCR.

I don't know how to solve this issue.

 

Thanks

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replied one day ago

Does this happen on other machines or user accounts? Does it happen with other PDF files?

I would first try exporting the PDF from the repository to the desktop and see if anything is wrong with the PDF itself. If something is wrong with it, try to re-import it or look for it in the volume on the server to see if it's corrupted somehow.

If it looks fine, have another user account try to OCR it or generate pages. If another user can generate pages and OCR the same document, try clearing the attributes of the user who is having the problem and try again. If that doesn't work, re-install the Laserfiche client and the PDF reader.

Finally, if none of that works, have the same user account try it from a different machine. If you have cleared the user attributes and re-installed the client and it still doesn't work, but it does work on a different machine, then there might be something wrong with that machine that is not strictly a Laserfiche problem.

Hope that helps!

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replied one day ago Show version history

Hi Brian,

 

First for you're questioned: "Does this happen on other machines or user accounts? Does it happen with other PDF files?.

Yes, it happened to other users and machines, I try this on the server itself and I use the admin account, but the same problem encounter.

For the file, only for this batch of PDF had an error.

 

Thanks

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replied 13 hours ago

Can you re-import that batch? It sounds like the file itself is bad.

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replied one day ago

How big is the PDF file?

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