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Question

Question

Value cannot be null for adding a trustee to Audit Trail from the domain

asked on November 19

I am getting the following message that a value can not be null when I search, no matter what I enter into the search. I do not get this when searching the local system account, but when searching the domain I get this message.

What value is null? I only have one field to use, the search bar, and it is never null.


 

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Replies

replied on November 19

Is there a valid value in the "Look in this domain" field? The message box in the screenshot covers it up. 

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replied on November 19

Oh yes, it shows all their domains. When I choose the local system domain I do not get this message, but when I choose the domain that the user is on, I get this message.

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replied on November 19

Gotcha. Anything in the Audit Trail or Windows/Application event log from the same time? The fact it works for the local system source but not the AD domain makes me suspect it's some kind of query issue (permissions etc.) on the backend that's not reported clearly in the web UI but might have a more informative event log entry. 

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replied on November 20

No events are logged along with the message. We did find that we can enter very specific search terms and see the results of these terms. For example the search for "admin" works, and a search for "domain" works. But we can not search for "ron" or "tony" so we can not get to the accounts unless they have certain letters which we are allowed to search by.

For example since I can search for "admin" so I can also search for just "min" and find someone with a last name of "Minh"

Also I can not just select to view all. So how would I find someone with the name Ron if I can not search for the letter R O N?

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