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Question

Client search not working after server migration

Laserfiche

Updated November 9, 2020

asked on November 9, 2020

The search from a client isnt working. Search index in Laserfiche admin console says status unknown. What should we be looking for here?

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Replies

replied on November 9, 2020

Hi Richard,

These are the troubleshooting steps that work for me in most cases

1) Change the service worker to SYSTEM or a domain admin from Local Service, this usually shakes out most issues for us.

2) Check to make sure the service worker has access to the search index's folder path.

3) Delete the search index and re-create it (search will be unavailable while this happens)

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Asked November 9, 2020
Updated November 9, 2020
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