Hey team, I figured since we spent the morning trying to work out why this happened we might as well post the solution that worked for us in case someone else happens to encounter this error.
On our production server we have a lot of reports saved and scheduled. These reports range from tables through to summary, and we have scheduled snapshots set up.
From time to time, and for no apparent or identifiable reason, the ability to generate reports on demand stops working. You'll see an error like this in the window that opens when you attempt to download the data:
It doesn't matter what options you select, XLSX, CSV, Include Choices etc - all of them fail.
We're trying to pin point if it is an issue with generating concurrent schedule reports for the exact same time every morning.. so we'll update this post if it keeps recurring.. but more importantly, the only way to fix this issue is to restart the Forms Routing Service.
Specifically, this is what you're looking for:
Right click this and select "Restart". It'll take a few seconds, but once it has completed, you'll be able to download reports again without issue.
For those of you with outsourced IT, you can find this service by logging in remotely to the Web Server where Laserfiche Forms is installed, clicking Start, typing Services, and opening the Services view.
You'll see the Laserfiche Forms Routing Service in the list of services (as shown above). Be careful only to restart that specific service to fix this issue.
Hope this helps others!