Hi Addison,

I've sometimes run into this when documents are coming into Laserfiche from Import Agent or QF Agent. I don't know if Laserfiche is working on OCR, generating pages, or just isn't finished importing the document, but Workflow will try to act on it while the entry is still locked by the service account running Import Agent or QF Agent.

Without exploring how your documents are coming into Laserfiche to see if something is weird there, one thing you could try is adding a Try Catch activity to your workflow and put your Move Entry activity in the Try branch. If it fails, the workflow will move to the Catch branch, and what I've done in the past is put a Delay activity there to let Laserfiche finish up importing the document, and then a copy of the original Move Entry activity after the Delay. It's definitely just a workaround, and I'd recommend trying to find out why exactly these entries are being locked, but if you can't nail down why this is happening, this has worked for me in the past.