PhotoDocs Error

asked on October 22, 2020

When I try to reprocess more than one document with PhotoDocs the application crashes. It works when selecting a single document. I'm running the latest version of the Laserfiche client 10.4.3_20201014 on Windows 10 Enterprise 2004 (19041.572).

This is from the Event Viewer:

Faulting application name: PhotoDocs.exe, version: 10.4.1.35, time stamp: 0x5db363aa
Faulting module name: KERNELBASE.dll, version: 10.0.19041.572, time stamp: 0x979ddb1d
Exception code: 0xc000041d
Fault offset: 0x00129ab2
Faulting process id: 0x9a2c
Faulting application start time: 0x01d6a8858ca9190c
Faulting application path: C:\Program Files (x86)\Laserfiche\Client\PhotoDocs\PhotoDocs.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: ec69fd85-194e-4eae-88e8-0d8db05ba32f
Faulting package full name:
Faulting package-relative application ID:

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replied on October 22, 2020

Hi Rob,

Are you trying to process multiple color documents? If so, we have a bug filed for this issue. The bug ID is 274546.

Regards

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View 2 previous replies

replied on October 22, 2020

Yes Alexander, it is when processing multiple color documents. I'm trying to convert them to grayscale to save space. Is there a link where I can reference the bug? Thanks for the response.

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replied on October 13, 2021

Hi Alexander,

Is there any update on this bug? I am having the exact same issue.

Thank You

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replied on February 28, 2023

Has there been an update on this?

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replied on March 1, 2023

So, I've found that downgrading all the way to 10.2 seems to resolve this issue.

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replied on March 2, 2023 • Show version history

Quick update on this, according to this article, photodocs is now end of life and end of support. End of support was May 1st 2021, unless I've misread the article.

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