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Forms intermittently speaks chinese

Forms
Updated November 4, 2020
posted on October 22, 2020

For short periods of time forms will begin logging errors and sending system generated emails in Chinese. It usually resolves itself after a period of time, and a reboot will force a quicker resolve. 

The client is a global client with domains all over the globe and clearly users in asia among many other continents.

What could be going on here to cause Forms to briefly change its native language?

Case 212294

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replied on November 4, 2020

Laserfiche Developers have confirmed the issue is the same as bug id 277632, where the locale for errors logged from routing engine could be affected by the download report action by users in China. Verified from the IIS log, it shows a user from China downloaded several reports that day.

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replied on October 23, 2020

More information: This occurred this morning. A task email from forms was sent to a US user and the instructions for completing the task with Direct Approval were in Chinese.

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replied on October 25, 2020

Please provide all the related information to the support case, we'd better continue the investigation there. 

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replied on October 23, 2020

The region setting was set to "Match Windows display language (recommended)". I'm guessing we should change that to "English (United States)"?

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replied on October 23, 2020

For the errors that will be displayed on the web page and also logged in event log, the language will follow the browser's language settings. I checked the event logs you provided in the support case, some event logs in admin channel displayed as Chinese when the login user is Chinese which looks normal. For those errors of "ErrorExecuteSTR" which are in Chinese,  the language of them should following the region format configured for the user that run the "Laserfiche Forms Routing Service". Please double check the region format setting for the user.

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