asked on September 30, 2020

In the Laserfiche web client, Download and Check Out does not display the prompt to open the Open Laserfiche Web Access Plugin Connector in an iframe.

In the web client, select an Office document > right click > Open > Download and Check Out > the Update your Laserfiche Office Integration may appear, select Continue without Updating, prompt to Open Laserfiche Web Plugin Connector is displayed in browser > Press Open Laserfiche Web Access Plugin Connector, and the document opens.

With the web client in an iframe, select an Office document > right click > Open > Download and Check Out, and nothing happens.  There is no prompt from the browser and the document does not open.

Issue occurs in Chrome and Firefox.  Edge displays a prompt asking if you mean to switch apps, clicking Yes, and the document opens.

Selecting the document > More Actions > Check Out Document, also does nothing in the iframe.  Downloading the document does work.

Is this a limitation of the browser and the web client being in an iframe?  Anyone know of a workaround to be able to check out a document in an iframe?

Tested using:

  • Web Access 10.4.1.35 (also is occurring in 10.4.2)
  • Chrome 85.0.4183.121 64-bit
  • Firefox 81.0 64-bit
  • Edge 44.18362.387.0

 

 

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