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End-of-Support Announcement for TLS Versions 1.0 and 1.1

posted on September 21, 2020

Platform: TLS versions 1.0 and 1.1


Customers Affected: Cloud customers using Import Agent, Quick Fields, Connector, or the Windows desktop client


End of support: January 1, 2021


For Laserfiche Cloud customers that use desktop applications with their cloud account, we will be ending support for TLS versions 1.0 and 1.1 on January 1, 2021.


End of support means that, as of January 1, 2021, the Laserfiche Cloud system will disable accepting connections using TLS 1.0 and 1.1. Organizations that are not using TLS 1.2 or later will be unable to access Laserfiche Cloud and may see “No response received from the server” errors when attempting to access a repository in Laserfiche Cloud.


Application teams are currently finalizing updates to deprecate TLS 1.0 and 1.1 support. The following applications and versions will be patched so they do not require additional configuration:


  • Laserfiche desktop client (including Scanning, Snapshot and the Office integration)
  • Quick Fields 10.3
  • Import Agent 10.4
  • Connector 10.3


Customers using Windows 7, Windows Server 2012 and Windows Server 2008 R2 may also have to enable TLS 1.2 if this update from Microsoft has not already been installed. On Windows 8.1 and higher, no changes will be required after applying patches for the Laserfiche applications listed above.

Our analytics show that only a small percentage of users will be affected. Newer versions of the TLS protocol enable more modern cryptography and are broadly supported across modern browsers.


For more information about the Laserfiche End-of-Life Policy, visit the Product Announcements Group.


To subscribe to receive end-of-life, end-of-support and other product-related notifications, please subscribe to the Product Announcements group.

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replied on October 14, 2020 Show version history

Update on patches 10/14/2020:

  • Import Agent fixes are available in KB1014197 and included in the Import Agent 10.4 download package as of Sept 10, 2020.
  • Quick Fields 10.3 fixes are available in KB1014204 and included in the Quick Fields 10.3 download package as of Oct 14, 2020.
  • Fixes for the Laserfiche desktop client, Laserfiche Scanning, Snapshot and the Laserfiche Office integration are available in KB1014205 and included in the Laserfiche 10.4 download package as of Oct 14, 2020.

Update on pacthes 10/27/2020:

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