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Question

Question

WebAccessHelper using significant memory

asked on September 16, 2020

For the last 4 days, the WebAccessHelper.exe service has been utilizing over 80% of the memory on my server without a break.

It is dramatically reducing server performance overall. This started 4 days ago.

Any suggestions? A reboot didn't fix anything.

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Answer

SELECTED ANSWER
replied on September 16, 2020

This service is used for PDF page generation and document export. PDF page generation (by its nature) is generally the cause of high memory/CPU usage. Restarting should temporarily resolve the issue until someone imports a PDF or generates pages on an existing document, but it would interrupt any running operations. Does the memory usage go down once the repository is idle, i.e. after business hours?

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