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Question

Question

Laserfiche Tab Unavailable

Version 10
Updated August 31, 2020
asked on August 21, 2020 • Show version history

Hi LF Community,


I'm having an issue with Laserfiche Tab.

The tab seems to be unavailable.

 

The steps I've taken so far are;

1. Uninstall and Re-install the "Laserfiche Office Integration"

2. Repair Microsoft Office

 

I also followed the steps https://answers.laserfiche.com/questions/99219/Laserfiche-101-and-office-integration-Outlook-2016-plugin but to no avail.

I found myself at a dead end and your help and support will be appreciated.

Version:
Office 2016
LF 10.4.2

Thank you.

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Answer

SELECTED ANSWER
replied on August 21, 2020

If you login to the affected workstation as a different windows user, does it load correctly for that user?

 

This will tell you if it's machine related or windows profile related.

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Replies

replied on August 21, 2020

Hi Mahesh,

 

Check that the registry load behaviour is set to 3 for the following keys:-

 

KEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Excel\Addins\Laserfiche.OfficePlugin.Launcher

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\Laserfiche.OfficePlugin.Launcher

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\PowerPoint\Addins\Laserfiche.OfficePlugin.Launcher

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word\Addins\Laserfiche.OfficePlugin.Launcher

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\Excel\Addins\Laserfiche.OfficePlugin.Launcher

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\Outlook\Addins\Laserfiche.OfficePlugin.Launcher

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\PowerPoint\Addins\Laserfiche.OfficePlugin.Launcher

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\Word\Addins\Laserfiche.OfficePlugin.Launcher

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Excel\Addins\Laserfiche.OfficePlugin.Launcher

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Outlook\Addins\Laserfiche.OfficePlugin.Launcher

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\PowerPoint\Addins\Laserfiche.OfficePlugin.Launcher

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Word\Addins\Laserfiche.OfficePlugin.Launcher

HKEY_CURRENT_USER\SOFTWARE\WOW6432Node\Microsoft\Office\Excel\Addins\Laserfiche.OfficePlugin.Launcher

HKEY_CURRENT_USER\SOFTWARE\WOW6432Node\Microsoft\Office\Outlook\Addins\Laserfiche.OfficePlugin.Launcher

HKEY_CURRENT_USER\SOFTWARE\WOW6432Node\Microsoft\Office\PowerPoint\Addins\Laserfiche.OfficePlugin.Launcher

HKEY_CURRENT_USER\SOFTWARE\WOW6432Node\Microsoft\Office\Word\Addins\Laserfiche.OfficePlugin.Launcher

 

This should ensure that the office plug in will load everytime.

 

Cheers!

0 0
replied on August 21, 2020

Hi Chris,


Thanks for your help.
All the load behaviour is set to 3 except for 

 

HKEY_CURRENT_USER\SOFTWARE\WOW6432Node\Microsoft

where the values are not available.

 

I've check on my colleague laptop and the latter also do not have the entries for this path but his plugin is working fine.

 

Thanks.

0 0
SELECTED ANSWER
replied on August 21, 2020

If you login to the affected workstation as a different windows user, does it load correctly for that user?

 

This will tell you if it's machine related or windows profile related.

1 0
replied on August 21, 2020

It's related to the windows profile.

Login in as the local user open the tab correctly.

Thanks.
I guess i need to find a way to repair that profile.

Thanks for helping me to narrow the root cause.
Appreciate it.

0 0
replied on August 31, 2020

Here is what i did when this stopped working after we upgraded to 10.4.

 

  • Logged in as an administrator
  • Go to Add/Remove programs
  • Highlight Laserfiche Client 10.4, click Change
  • Modify the install and unselect Laserfiche Office Integration
  • Once it’s uninstalled go to the Laserfiche Client install folder and use one the installers for the add-on to install it:
    • lfoffice_en.msi – for 32bit Office
    • lfoffice-x64_en.msi – for 64bit Office
  • Then let the user login and open up an Office app and re-enable the add-in as it may be disabled still. 

Add-in may have to be re-enabled in each office app, at least on my computer it was left unchecked in each app (Word, Outlook, Excel)

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