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Question

How long can i leave a form before the data becomes invalid ?

Forms
Updated August 14, 2020
asked on August 13, 2020 • Show version history

Hi All 

I had a situation where a client had filled in rather large form which they didn't immediately submit or save as a draft, then got distracted for a number of hours before returning and submitting the form and seeing this error message

I know this isn't best practice but the question is does anyone know what the minimum amount of time is before form data becomes invalid ?

Also the user wasn't auto logged out as that is set to 24 hours, i did my own test and got the same error after 7 hours.

Thanks for any input.

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Answer

SELECTED ANSWER
replied on August 14, 2020

There are a few reasons why this could happen, a session timeout is one of them, but it could also happen if the form was edited while someone had it open. When the user submitted the form, it didn't match what Forms was expecting (after the changes) so that could have caused the submission error. 

In Forms 10.4.4, we added a feature to recover forms that suffer from these types of submission errors. On that submission error page we added a button to recover the submitted form and a note explaining what needs to be fixed. If you have timed out, it will let you log back in. If the form was updated, it will grab the updated form and move your data to it. If there was a validation error that wasn't caught initially, it will tell you which field needs to be changed. I recommend updating to Forms 10.4.4 to avoid this situation in the future. 

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Replies

replied on August 14, 2020

It may be best to look in IIS and see what the idleTimeout is set to.

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replied on August 14, 2020

Thanks Jared, i can say for certain that no editing had occurred on the form as its in a Production environment, they are running 10.4.3 at the moment so its like an upgrade will be be the next step.

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