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Form with many collection rows not saving variable data

posted on August 10, 2020

Hello - I have a form with a collection with 16 fields. Currently, there is no limit set on the number of rows the collection can have.

A user submitted the initial form with 66 rows. The first task after submission has 7 Field Rules but no Lookups and the only jquery is to hide the collection "add" link.

Two problems:

1) The task takes a long time to load (hoping to mitigate by limiting to 30 rows).

2) After the first task form was submitted the instance variable information only shows data for two of the 66 rows for one of the fields. All other fields within the collection show the variables for all 66 rows.

The field that is missing information in the instance variable is a required field so they should not be able to submit the form without it being filled out. This is also the only field that is filled out on this task. The other data in the collection is pulled from the initial form submission.

 

Any advice on why the data is missing and how to configure the form so that it doesn't do this in future?

instance variable correct info.png
Instance variable missing info.png
Form Fields.png
Form Fields.png (19.29 KB)
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replied on August 10, 2020

Please go to https://support.laserfiche.com/ and click "Live Chat" to provide more information to troubleshooting your issue:

1. The version of Forms

2. Downloaded business process

3. Are there other instances have same problem?

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replied on August 11, 2020

Unfortunately, we do not have access to Laserfiche Live Chat.

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replied on August 11, 2020

Hi Cassandra, 

Can you login to support site? On the upper right corner besides your name, there is a live chat button, you can click that to start a chat with our support engineer. If that is not available, please contact your SP MCCi to open a support case.

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