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Question

Web Access: Generate Email JSON Error

Web Client

Updated July 16, 2020

asked on July 16, 2020

Our users have started getting intermittent errors when generating email from the web client. I was able to reproduce this error by checking the box next to the file in the repository, clicking the email button, and submitting for generation with the option for a PDF file to be attached.

The error occurs before the .msg file is created and only happens half of the time on the same file.

I did notice in developer mode that a 502 error is occuring on POST to EmailBasketService when we get the json error.

Anyone else have experience with this issue?

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Replies

replied on July 16, 2020

HTTP 502 suggests that you have an http proxy in front of the web client, and it is having a problem either forwarding the request or handling the response. If the customer doesn't have a reverse proxy, it could be a local anti-virus acting in that capacity. There may be more information in its logs.

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Asked July 16, 2020
Updated July 16, 2020
73 views