One of the biggest challenges we experience in projects is balancing the superior usability and performance of the Desktop Client with the ease of deployment and the enhanced feature set of the Web Client. Ideally, we want to tell our customers that they can use whichever they prefer, but that is almost never actually the case because they inevitably run into really annoying limitations.

For example, the Web Client's lack of auto refresh (despite tons of people having asked for it for years now!), as well as its bemusing inability to do basic things like import folders, or drag and drop emails straight from Outlook, are major blockers to adoption.

On the other hand, it does have some really nice features, such as the ability to display custom web pages inside a tab, which allows for much tighter integration with forms as well as third-party apps.

My question: where does Laserfiche see these two products going? Are they going to converge or diverge?

For us, the important ones are the web client's lack of auto-refresh, and the desktop client not having the ability to display web pages. But there's a hundred other discrepancies (mostly along the lines of the number of clicks needed to get any given task done) that drive users, and therefore, us, crazy.