We are running a demo account for a prospective client in Laserfiche Cloud, currently developing several processes to get them onboard. Up until now, our demo account has worked great - minor changes from the on prem version, but otherwise, forms / processes / workflows / lookups etc. are all operating like a charm.
Today, we seem to be experiencing a concerning issue. Our test forms all seem to be working (they're available and you can fill out / submit them), but once you've done so, the "Form successfully submitted. Redirecting..." message appears at the bottom (as usual), but the page seems to hang up there for a bit before finally displaying the generic "Thank you" page all Forms have at the offset (Thank you. You form has been submitted).
Worse, though it appears the form submits (to the end user anyway, who may just think the delay is a slow connection), there is no trace of the instance in the monitor tab of our Forms portal. This is a recurring issue I can replicate on any of our Forms today, which again, we've never experienced before. I've seen something similar with the on prem version (if the Forms Routing Service goes down), but never in the cloud. Is anyone else experiencing this issue today, or has in the past? We need assistance getting back up and running as we have demos to do and need this to be working.