Question

OCR crash

Laserfiche

Updated August 11, 2020

asked on June 26, 2020 • Show version history

Good afternoon,

I tried to perform OCR without image enhancement on Server 2019 and Server 2017 (nothing but client and OCR installed) and Laserfiche client crashes on both. Below is the error i see in event viewer. I tried selecting 10-20 documents as well as few hundred and same issue comes up. I can OCR from my workstation just fine.

Faulting application name: LF.exe, version: 10.4.2.247, time stamp: 0x5e30b158
Faulting module name: KERNELBASE.dll, version: 10.0.17763.1192, time stamp: 0xf0fb96d7
Exception code: 0xc06d007e
Fault offset: 0x00122552
Faulting process id: 0x190c
Faulting application start time: 0x01d64bdcb0b5f10f
Faulting application path: C:\Program Files (x86)\Laserfiche\Client\LF.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: a7c9b342-9d9d-4e12-85b4-d3c86e73d516
Faulting package full name:
Faulting package-relative application ID:

I tried downgrading to 10.4.0.311 and it seems to work fine.. at least for now.

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Replies

replied on August 10, 2020

having the same issue

running windows 10 Pro

Faulting application name: LF.exe, version: 10.4.1.147, time stamp: 0x5cdf1ea5
Faulting module name: KERNELBASE.dll, version: 10.0.18362.959, time stamp: 0x51671cfe
Exception code: 0xc06d007e
Fault offset: 0x001143d2
Faulting process id: 0x2428
Faulting application start time: 0x01d66f2a3f81a560
Faulting application path: C:\Program Files (x86)\Laserfiche\Client\LF.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 908da18e-304e-40ed-a486-255f6b6ce12f

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replied on August 11, 2020

Try downgrading it to 10.4.0.311 that worked for me. I do want to note that I had a lot of inconsistencies with all OCR versions, sometimes it would pick up data incorrectly and running it again would be just fine. We see these inconsistencies when trying to OCR ssn's that have dashes and certain percentage would add spaces between numbers and dashes... next run it would remove spaces.

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OCR crash

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