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Question

Question

Laserfiche Download Folder Contents Error

asked on June 12, 2020

I'm downloading all folders and files out of a Laserfiche system and occasionally this error appears. Does anyone know the cause of it? I have to keep on checking the download because it will pause if there is no response after the error appears. Any help is greatly appreciated!

 

Error Code: 6000
Error Message: Error initializing helper
Unknown error. [6000]

------------ Technical Details: ------------

LF.exe (10.3.1.502):
    Call Stack: (Current)
        ExportPagesWorker
        ExportPagesThread
    Call History:
          GetOptionString ([Settings]WatermarkIntensity)
           CAttachedRepository::GetProfileValue
          GetOptionString ([Settings]MinimumWatermarkIntensity)
           CAttachedRepository::GetProfileValue
          GetOptionString ([Settings]OptionalWatermarkUseExport)
           CAttachedRepository::GetProfileValue
          GetOptionString ([Settings]DebugClientHelper)
          GetOptionString ([Settings]ClientHelperTimeout)

2020-06-12 14_13_24-40.78.155.17 - Remote Desktop Connection.png
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Replies

replied on June 15, 2020

The 6000 error is very generic but tends to indicate a momentary break in communication with SQL.  From the stack trace, it looks like the error (for this instance of the error) occurred while retrieving your users export settings.

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