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Question

Question

Web Client Single Tab Browsing

Version 10 Web Client
Updated July 11, 2024
asked on June 10, 2020

Is there a way to limit the amount of web client tabs to one? For example, if I browse to a document and open the document viewer, can the document viewer open in the same tab, or close the previous tab. 

We have a process using an embedded form in the document viewer of Web Client that after completing moves the document to a new location. Pressing the back button results in a refreshed browse view, but now two tabs are open. What is the point of a back button if it just compounds the amount of tabs every time its pressed? We want to be able to automatically refresh the repository without having so many tabs open.

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replied on June 10, 2020

We wanted to always have a way to get back to the document's folder because it's pretty common for a user to open the viewer from elsewhere. If they clicked a link in an email or on a form then they won't already have a tab open to the folder browser. It also handles the case where the user closes the folder browser tab.

There isn't a way to alter that behavior. Can you train your users to close the document viewer tab when they are done?

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replied on June 11, 2020

We can, that is no problem. However with Web Client not having an automatic update feature, users were getting confused why a document that should have moved had not (the refresh button is lit up to indicate a change). Hitting the back button within the document viewer comes with the extra benefit that the repository also refreshes. 

We will train them to close the extra tabs, I was mostly inquiring to see if there was a display option for users to decide when a new tab is opened, or an option to automatically close the old tab.

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replied on June 11, 2020

For the refresh behavior, we don't have it currently exposed as an option in the UI, but there is a user attribute "[WebAccess]AutoRefresh" that you can set on a user or the Everyone group. When that's enabled, instead of getting the light on the refresh button, the current listing will automatically be refreshed.

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replied on June 11, 2020

This is great news!

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replied on June 12, 2020

Is there a white paper that lists all user attributes? Is this attribute set to true? What data needs to be input for this attribute to work?

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replied on July 11, 2024

It's been 4 years since this post, and Laserfiche has leaned heavily into having customers use the Web Client and Cloud.  Is there now a way for customers to define the behavior to just stick with one tab, or close the document viewer tab when the user presses "Back"?

We have a customer requesting this, and I'd be surprised if these two instances are the only times the complaint has arisen.

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