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Question

Address Fields not going to Workflow

Forms Workflow
Updated June 5, 2020
asked on June 4, 2020

I have an address field in LF Forms, and upon submitting the form it triggers a workflow. There is a retrieve business process variables activity that gets that address field. I'm seeing that all the address fields are blank, while looking at the same fields on the Monitor section of forms seems that it is populated. What might be the problem? thanks.

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Replies

replied on June 4, 2020

Hmm.... if you open your workflow in the Workflow Designer, select the Retrieve Business Process Variables activity, then click the gear icon in the top right corner, perhaps it is set to retrieve from some specific instance each time? If it is not already, make sure it looks like the below.

Failing that, perhaps you could post some screenshots of your process diagram? The workflow can only retrieve the business process variables if it runs after that Address variable has been set. 

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View 2 previous replies
replied on June 4, 2020

Thanks for your reply. I checked the Process Instance and it's correct. The weird thing is there are other fields that are retrieved correctly, its just the Address that is blank. The process diagram is basically Message Start>Save to Repo>WF>End, so I assume there is no problem there.

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replied on June 4, 2020

Curious. Okay. In that case - on the form itself, is the address field hidden by Field Rules? If so, make sure the dropdown in that Field Rule setting does not say "Ignore data". 

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replied on June 4, 2020

Right, I will check this out. Thanks for your suggestion!

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replied on June 4, 2020

Hey Karina, I just thought about it and its impossible for the field to be hidden, because I was able to enter in the address field on the form. Also, looking at the "Variables" tab on the forms instance, the address field was filled out there.

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replied on June 5, 2020

Hi Josh-

I've had issues with "duplicate" variable names behaving that way. Not actually a duplicate, because that doesn't happen, but something like a ProjectID field directly on the form and then a collection with a variable like Collection\ProjectID  With them being the same name, sometimes the collection version would come through as blank even though it showed data in the instance history.

Is there by chance another address field on the form, one that's in a collection but otherwise has the same variable name?

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