Unable to login to web client

asked on June 1, 2020

Hi there,

My client is having issue logging into web client via Chrome/IE on a newly setup Laserfiche. No response after entering LF ID (admin) and password. Access by Windows client is okay.

Anyone could help to advise please? Thanks!

Below is the log. Host IP address and repo name in the log are replaced with other values.

2020-05-29 17:16:27.591 [00012] | INFO | Session: 5lgv0lra | OP: /laserfiche/Configuration/ConfigurationPageService.ashx/SaveDiagnosticsSettings | Message: Enabling RepositoryAccess tracing at C:\ProgramData\Laserfiche\WebAccess\EventLog\WebAccess_RepositoryAccess_2020-05-29.log
2020-05-29 17:16:27.601 [00019] | INFO | Message: Config file change detected
2020-05-29 17:16:27.601 [00018] | INFO | Message: Config file change detected
2020-05-29 17:16:27.605 [00012] | DEBUG | Session: 5lgv0lra | OP: /laserfiche/Configuration/ConfigurationPageService.ashx/SaveDiagnosticsSettings | Message: end ProcessRequest for request 9b04d8f4-44e6-447b-8e22-632002a905e4 (20 ms)
2020-05-29 17:16:37.717 [00010] | DEBUG | OP: /laserfiche/LoginService.ashx/Login | Message: Request for url 'http://laserfische/laserfiche/LoginService.ashx/Login' assigned guid '2b312580-e93b-4b93-9c82-c4afc79b3656'
2020-05-29 17:16:37.718 [00010] | IMPORTANT | Session: jvs4ihpf | OP: /laserfiche/LoginService.ashx/Login | Message: Client information
Browser: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.0 Safari/537.36
IP Address: 192.168.200.30
2020-05-29 17:16:37.718 [00010] | DEBUG | Session: jvs4ihpf | OP: /laserfiche/LoginService.ashx/Login | Message: begin ProcessRequest for request 2b312580-e93b-4b93-9c82-c4afc79b3656
2020-05-29 17:16:37.720 [00010] | INFO | Session: jvs4ihpf | OP: /laserfiche/LoginService.ashx/Login | Message: LoginService.Login
2020-05-29 17:16:37.720 [00010] | INFO | Session: jvs4ihpf | OP: /laserfiche/LoginService.ashx/Login | Message: Login attempt. Repository: SDRepo User name: admin
2020-05-29 17:16:37.765 [00010] | DEBUG | Session: jvs4ihpf | OP: /laserfiche/LoginService.ashx/Login | Message: New security token 'SDRepo/jvs4/75116ed2' for host '192.168.200.30'
2020-05-29 17:16:38.017 [00010] | INFO | Session: jvs4ihpf | OP: /laserfiche/LoginService.ashx/Login | Message: FolderChangeNotifier created
2020-05-29 17:16:38.017 [00010] | DEBUG | Session: jvs4ihpf | OP: /laserfiche/LoginService.ashx/Login | Message: Timer FolderChangeNotifier.TimerCallback initializing (82f2274c-828d-4649-8e9e-ed9c4467b3f2), dueTime: 5000, period: 5000
2020-05-29 17:16:38.017 [00013] | DEBUG | Session: jvs4ihpf | OP: NotificationManager Connect() | Message: Thread running: NotificationManager Connect() (8b42c1fb-f5e9-413e-bd02-e885a447b09b)
2020-05-29 17:16:38.027 [00013] | DEBUG | Session: jvs4ihpf | OP: NotificationManager Connect() | Message: Thread complete: NotificationManager Connect() (8b42c1fb-f5e9-413e-bd02-e885a447b09b)
2020-05-29 17:16:38.029 [00010] | INFO | Repository: SDRepo | Session: jvs4ihpf | OP: /laserfiche/LoginService.ashx/Login | Message: Login successful. Repository: SDRepo User name: ADMIN
2020-05-29 17:16:38.031 [00010] | INFO | Repository: SDRepo | Session: jvs4ihpf | OP: /laserfiche/LoginService.ashx/Login | Message: SignoutUrl: https://lfds/?wa=wsignout1.0&wreply=https%3a%2f%2flfds
2020-05-29 17:16:38.034 [00010] | DEBUG | Repository: SDRepo | Session: jvs4ihpf | OP: /laserfiche/LoginService.ashx/Login | Message: end ProcessRequest for request 2b312580-e93b-4b93-9c82-c4afc79b3656 (315 ms)
2020-05-29 17:16:38.049 [00014] | DEBUG | OP: /laserfiche/UserSettingsServiceW.ashx/SetLocaleInfo | Message: Request for url 'http://laserfische/laserfiche/UserSettingsServiceW.ashx/SetLocaleInfo' assigned guid 'f2eec82a-910b-4214-a0a3-05b7714b539d'
2020-05-29 17:16:38.049 [00014] | IMPORTANT | Session: df4upzqz | OP: /laserfiche/UserSettingsServiceW.ashx/SetLocaleInfo | Message: Client information
Browser: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.0 Safari/537.36
IP Address: 192.168.200.30
2020-05-29 17:16:38.049 [00014] | DEBUG | Session: df4upzqz | OP: /laserfiche/UserSettingsServiceW.ashx/SetLocaleInfo | Message: begin ProcessRequest for request f2eec82a-910b-4214-a0a3-05b7714b539d
2020-05-29 17:16:38.050 [00014] | INFO | Session: df4upzqz | OP: /laserfiche/UserSettingsServiceW.ashx/SetLocaleInfo | Message: UserSettingsServiceW.SetLocaleInfo
2020-05-29 17:16:38.085 [00014] | DEBUG | Session: df4upzqz | OP: /laserfiche/UserSettingsServiceW.ashx/SetLocaleInfo | Message: New security token 'SDRepo/df4u/736b38d2' for host '192.168.200.30'
2020-05-29 17:16:38.085 [00014] | INFO | Session: df4upzqz | OP: /laserfiche/UserSettingsServiceW.ashx/SetLocaleInfo | Message: Exception encountered, stack trace:
Laserfiche.WebAccess.Common.Util.ErrorHandler.LogException
Laserfiche.WebAccess.Common.Util.ErrorHandler.Standardize
WebAccessServices.HttpHandlers.UserSettingsServiceW.SetLocaleInfo
System.RuntimeMethodHandle.InvokeMethod
System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal
System.Delegate.DynamicInvokeImpl
Exception details:
Message: Invalid Connection
Stack trace: at Laserfiche.WebAccess.Common.WARepository.get_SessionAdapter()
at Laserfiche.WebAccess.Common.UserSettings.Lockdown.GetLockedDownProps(WARepository repo, WAUserSettings settings)
at Laserfiche.WebAccess.Common.UserSettings.WAUserSettings..ctor(WARepository repo)
at Laserfiche.WebAccess.Common.UserSettings.TrusteeSettings..ctor(WARepository repo)
at Laserfiche.WebAccess.Common.UserSettings.WAUserSettings.GetUserSettings(WARepository repo)
at Laserfiche.WebAccess.Common.Util.SettingsCache.GetUserSettings(WARepository repo, Boolean checkExpired)
at Laserfiche.WebAccess.Common.ConnectionManager.NotifyTimeZoneChange(Int32 utcOffset, Int32 dstOffset, String dbname, HttpSessionState Session)
at WebAccessServices.HttpHandlers.UserSettingsServiceW.SetLocaleInfo(String repoName, BrowserLocaleInfo localeInfo)

2020-05-29 17:16:38.086 [00014] | INFO | Session: df4upzqz | OP: /laserfiche/UserSettingsServiceW.ashx/SetLocaleInfo | Message: Exception encountered, stack trace:
Laserfiche.WebAccess.Common.Util.ErrorHandler.LogException
Laserfiche.WebAccess.Common.Util.ErrorHandler.MakeWebServiceReturn
WebAccessServices.HttpHandlers.BaseWAIHttpHandler.ProcessRequestInternal
WebAccessServices.HttpHandlers.BaseWAIHttpHandler.ProcessRequest
System.Web.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute
System.Web.HttpApplication.ExecuteStepImpl
Exception details:
Message: Invalid Connection
Stack trace: at Laserfiche.WebAccess.Common.WARepository.get_SessionAdapter()
at Laserfiche.WebAccess.Common.UserSettings.Lockdown.GetLockedDownProps(WARepository repo, WAUserSettings settings)
at Laserfiche.WebAccess.Common.UserSettings.WAUserSettings..ctor(WARepository repo)
at Laserfiche.WebAccess.Common.UserSettings.TrusteeSettings..ctor(WARepository repo)
at Laserfiche.WebAccess.Common.UserSettings.WAUserSettings.GetUserSettings(WARepository repo)
at Laserfiche.WebAccess.Common.Util.SettingsCache.GetUserSettings(WARepository repo, Boolean checkExpired)
at Laserfiche.WebAccess.Common.ConnectionManager.NotifyTimeZoneChange(Int32 utcOffset, Int32 dstOffset, String dbname, HttpSessionState Session)
at WebAccessServices.HttpHandlers.UserSettingsServiceW.SetLocaleInfo(String repoName, BrowserLocaleInfo localeInfo)

2020-05-29 17:16:38.086 [00014] | DEBUG | Session: df4upzqz | OP: /laserfiche/UserSettingsServiceW.ashx/SetLocaleInfo | Message: end ProcessRequest for request f2eec82a-910b-4214-a0a3-05b7714b539d (36 ms)
2020-05-29 17:16:38.096 [00011] | DEBUG | OP: /laserfiche/Browse.aspx?repo=SDRepo | Message: Request for url 'http://laserfische/laserfiche/Browse.aspx?repo=SDRepo' assigned guid '07693583-9752-4583-8c13-ee9931d93766'
2020-05-29 17:16:38.097 [00011] | IMPORTANT | Session: wiuiwq1s | OP: /laserfiche/Browse.aspx?repo=SDRepo | Message: Client information
Browser: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.0 Safari/537.36
IP Address: 192.168.200.30
2020-05-29 17:16:38.097 [00011] | DEBUG | Session: wiuiwq1s | OP: /laserfiche/Browse.aspx?repo=SDRepo | Message: begin WebAccessPage.OnInit for request 07693583-9752-4583-8c13-ee9931d93766
2020-05-29 17:16:38.097 [00011] | DEBUG | Session: wiuiwq1s | OP: /laserfiche/Browse.aspx?repo=SDRepo | Message: begin Browse.aspx
2020-05-29 17:16:38.097 [00011] | DEBUG | Session: wiuiwq1s | OP: /laserfiche/Browse.aspx?repo=SDRepo | Message: before CheckConnected for request 07693583-9752-4583-8c13-ee9931d93766
2020-05-29 17:16:38.134 [00011] | DEBUG | Session: wiuiwq1s | OP: /laserfiche/Browse.aspx?repo=SDRepo | Message: New security token 'SDRepo/wiui/2f0f96ee' for host '192.168.200.30'
2020-05-29 17:16:38.171 [00011] | DEBUG | Session: wiuiwq1s | OP: /laserfiche/Browse.aspx?repo=SDRepo | Message: New security token 'SDRepo/wiui/874c23e5' for host '192.168.200.30'
2020-05-29 17:16:38.171 [00011] | DEBUG | Session: wiuiwq1s | OP: /laserfiche/Browse.aspx?repo=SDRepo | Message: begin WebAccessPage.OnInit for request 07693583-9752-4583-8c13-ee9931d93766
2020-05-29 17:16:38.172 [00011] | DEBUG | Session: wiuiwq1s | OP: /laserfiche/Browse.aspx?repo=SDRepo | Message: LogoutSession wiuiwq1s
2020-05-29 17:16:38.172 [00011] | DEBUG | Session: wiuiwq1s | OP: /laserfiche/Browse.aspx?repo=SDRepo | Message: Disconnect: SDRepo
2020-05-29 17:16:38.172 [00011] | DEBUG | Session: wiuiwq1s | OP: /laserfiche/Browse.aspx?repo=SDRepo | Message: end WebAccessPage.Render for request 07693583-9752-4583-8c13-ee9931d93766
2020-05-29 17:16:38.172 [00011] | DEBUG | Session: wiuiwq1s | OP: /laserfiche/Browse.aspx?repo=SDRepo | Message: WebAccessPage.OnUnload for request 07693583-9752-4583-8c13-ee9931d93766 (0 ms)
2020-05-29 17:16:38.173 [00011] | DEBUG | Session: wiuiwq1s | OP: /laserfiche/Browse.aspx?repo=SDRepo | Message: Exception encountered, stack trace:
Laserfiche.WebAccess.Browse.OnLoad
System.Web.UI.Control.LoadRecursive
System.Web.UI.Page.ProcessRequestMain
System.Web.UI.Page.ProcessRequest
System.Web.UI.Page.ProcessRequest
System.Web.UI.Page.ProcessRequest
Exception details:
Message: Thread was being aborted.
Stack trace: at Laserfiche.WebAccess.Common.ConnectionManager.<>c__DisplayClass46_0.<CheckConnectedInternal>b__1()
at Web.Util.SingleComputationLock.Synchronize(Func`1 read, Action write)
at Laserfiche.WebAccess.Common.ConnectionManager.CheckConnectedInternal(HttpContext Context, String RepositoryName, String LoginPage)
at Laserfiche.WebAccess.Common.ConnectionManager.CheckConnected(HttpContext Context, String RepositoryName, String LoginPage, String callerPath, String callerName)
at Laserfiche.WebAccess.Browse.OnLoad(EventArgs e)

2020-05-29 17:16:38.175 [00011] | DEBUG | Session: wiuiwq1s | OP: /laserfiche/Browse.aspx?repo=SDRepo | Message: end Browse.OnLoad for request 07693583-9752-4583-8c13-ee9931d93766
2020-05-29 17:16:38.175 [00011] | DEBUG | Session: wiuiwq1s | OP: /laserfiche/Browse.aspx?repo=SDRepo | Message: WebAccessPage.OnUnload for request 07693583-9752-4583-8c13-ee9931d93766 (78 ms)
2020-05-29 17:16:38.176 [00013] | INFO | Message: CleanUpSession wiuiwq1s
2020-05-29 17:16:38.176 [00013] | DEBUG | Message: SessionEnded wiuiwq1s
2020-05-29 17:16:38.176 [00013] | DEBUG | Message: LogoutSession wiuiwq1s
2020-05-29 17:16:38.176 [00013] | DEBUG | Message: DisconnectAll
2020-05-29 17:16:38.176 [00013] | DEBUG | Message: ForceDisconnect: SDRepo
2020-05-29 17:16:38.192 [00012] | DEBUG | OP: /laserfiche/Helper/JavascriptStrings.aspx?lang=en-US | Message: Request for url 'http://laserfische/laserfiche/Helper/JavascriptStrings.aspx?lang=en-US' assigned guid '5931d206-176b-431b-aa36-90f15172068a'
2020-05-29 17:17:24.194 [00011] | INFO | Message: WopiDiscovery.Discover
2020-05-29 17:17:46.920 [00011] | DEBUG | Message: Removed 0 security tokens
2020-05-29 17:22:24.207 [00010] | INFO | Message: WopiDiscovery.Discover
2020-05-29 17:22:56.009 [00013] | DEBUG | Message: Timer FolderChangeNotifier.TimerCallback disposing (2fd49d15-f89f-4191-b12e-98fb70a8ff24)
2020-05-29 17:22:58.228 [00010] | DEBUG | Message: Timer FolderChangeNotifier.TimerCallback disposing (44470fa6-04a0-4a16-aec5-4b39d03cd727)
2020-05-29 17:22:58.416 [00014] | DEBUG | Message: Timer FolderChangeNotifier.TimerCallback disposing (82f2274c-828d-4649-8e9e-ed9c4467b3f2)
2020-05-29 17:23:00.666 [00013] | DEBUG | Message: Timer FolderChangeNotifier.TimerCallback disposing (1bffb8b8-ae53-4bf0-b2ee-a87c48ea8b1f)
2020-05-29 17:23:06.666 [00011] | DEBUG | OP: /laserfiche/Browse.aspx?repo=SDRepo | Message: Request for url 'http://laserfische/laserfiche/Browse.aspx?repo=SDRepo' assigned guid '6d776cbf-07fa-495e-83fb-7d7242af9a8a'
2020-05-29 17:23:06.666 [00011] | IMPORTANT | Session: y225s45m | OP: /laserfiche/Browse.aspx?repo=SDRepo | Message: Client information
Browser: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.0 Safari/537.36
IP Address: 192.168.200.30
2020-05-29 17:23:06.667 [00011] | DEBUG | Session: y225s45m | OP: /laserfiche/Browse.aspx?repo=SDRepo | Message: begin WebAccessPage.OnInit for request 6d776cbf-07fa-495e-83fb-7d7242af9a8a
2020-05-29 17:23:06.667 [00011] | DEBUG | Session: y225s45m | OP: /laserfiche/Browse.aspx?repo=SDRepo | Message: begin Browse.aspx
2020-05-29 17:23:06.667 [00011] | DEBUG | Session: y225s45m | OP: /laserfiche/Browse.aspx?repo=SDRepo | Message: before CheckConnected for request 6d776cbf-07fa-495e-83fb-7d7242af9a8a
2020-05-29 17:23:06.706 [00011] | DEBUG | Session: y225s45m | OP: /laserfiche/Browse.aspx?repo=SDRepo | Message: New security token 'SDRepo/y225/18f80c33' for host '192.168.200.30'
2020-05-29 17:23:06.745 [00011] | DEBUG | Session: y225s45m | OP: /laserfiche/Browse.aspx?repo=SDRepo | Message: New security token 'SDRepo/y225/96c87c9f' for host '192.168.200.30'
2020-05-29 17:23:06.745 [00011] | DEBUG | Session: y225s45m | OP: /laserfiche/Browse.aspx?repo=SDRepo | Message: begin WebAccessPage.OnInit for request 6d776cbf-07fa-495e-83fb-7d7242af9a8a
2020-05-29 17:23:06.745 [00011] | DEBUG | Session: y225s45m | OP: /laserfiche/Browse.aspx?repo=SDRepo | Message: LogoutSession y225s45m
2020-05-29 17:23:06.745 [00011] | DEBUG | Session: y225s45m | OP: /laserfiche/Browse.aspx?repo=SDRepo | Message: Disconnect: SDRepo
2020-05-29 17:23:06.746 [00011] | DEBUG | Session: y225s45m | OP: /laserfiche/Browse.aspx?repo=SDRepo | Message: end WebAccessPage.Render for request 6d776cbf-07fa-495e-83fb-7d7242af9a8a
2020-05-29 17:23:06.746 [00011] | DEBUG | Session: y225s45m | OP: /laserfiche/Browse.aspx?repo=SDRepo | Message: WebAccessPage.OnUnload for request 6d776cbf-07fa-495e-83fb-7d7242af9a8a (0 ms)
2020-05-29 17:23:06.747 [00011] | DEBUG | Session: y225s45m | OP: /laserfiche/Browse.aspx?repo=SDRepo | Message: Exception encountered, stack trace:
Laserfiche.WebAccess.Browse.OnLoad
System.Web.UI.Control.LoadRecursive
System.Web.UI.Page.ProcessRequestMain
System.Web.UI.Page.ProcessRequest
System.Web.UI.Page.ProcessRequest
System.Web.UI.Page.ProcessRequest
Exception details:
Message: Thread was being aborted.
Stack trace: at Laserfiche.WebAccess.Common.ConnectionManager.<>c__DisplayClass46_0.<CheckConnectedInternal>b__1()
at Web.Util.SingleComputationLock.Synchronize(Func`1 read, Action write)
at Laserfiche.WebAccess.Common.ConnectionManager.CheckConnectedInternal(HttpContext Context, String RepositoryName, String LoginPage)
at Laserfiche.WebAccess.Common.ConnectionManager.CheckConnected(HttpContext Context, String RepositoryName, String LoginPage, String callerPath, String callerName)
at Laserfiche.WebAccess.Browse.OnLoad(EventArgs e)

2020-05-29 17:23:06.748 [00011] | DEBUG | Session: y225s45m | OP: /laserfiche/Browse.aspx?repo=SDRepo | Message: end Browse.OnLoad for request 6d776cbf-07fa-495e-83fb-7d7242af9a8a
2020-05-29 17:23:06.749 [00011] | DEBUG | Session: y225s45m | OP: /laserfiche/Browse.aspx?repo=SDRepo | Message: WebAccessPage.OnUnload for request 6d776cbf-07fa-495e-83fb-7d7242af9a8a (82 ms)
2020-05-29 17:23:06.750 [00014] | INFO | Message: CleanUpSession y225s45m
2020-05-29 17:23:06.750 [00014] | DEBUG | Message: SessionEnded y225s45m
2020-05-29 17:23:06.750 [00014] | DEBUG | Message: LogoutSession y225s45m
2020-05-29 17:23:06.750 [00014] | DEBUG | Message: DisconnectAll
2020-05-29 17:23:06.750 [00014] | DEBUG | Message: ForceDisconnect: SDRepo
2020-05-29 17:23:06.764 [00010] | DEBUG | OP: /laserfiche/Helper/JavascriptStrings.aspx?lang=en-US | Message: Request for url 'http://laserfische/laserfiche/Helper/JavascriptStrings.aspx?lang=en-US' assigned guid '4d37fa35-9129-403f-a42c-ed70cfcd3935'
2020-05-29 17:23:16.052 [00014] | DEBUG | OP: /laserfiche/LoginService.ashx/Login | Message: Request for url 'http://laserfische/laserfiche/LoginService.ashx/Login' assigned guid 'a2320b98-ee7d-4036-a832-5a48c82718a3'
2020-05-29 17:23:16.052 [00014] | IMPORTANT | Session: 2zhbhoem | OP: /laserfiche/LoginService.ashx/Login | Message: Client information
Browser: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.0 Safari/537.36
IP Address: 192.168.200.30
2020-05-29 17:23:16.052 [00014] | DEBUG | Session: 2zhbhoem | OP: /laserfiche/LoginService.ashx/Login | Message: begin ProcessRequest for request a2320b98-ee7d-4036-a832-5a48c82718a3
2020-05-29 17:23:16.052 [00014] | INFO | Session: 2zhbhoem | OP: /laserfiche/LoginService.ashx/Login | Message: LoginService.Login
2020-05-29 17:23:16.052 [00014] | INFO | Session: 2zhbhoem | OP: /laserfiche/LoginService.ashx/Login | Message: Login attempt. Repository: SDRepo User name: admin
2020-05-29 17:23:16.109 [00014] | DEBUG | Session: 2zhbhoem | OP: /laserfiche/LoginService.ashx/Login | Message: New security token 'SDRepo/2zhb/2323d1c7' for host '192.168.200.30'
2020-05-29 17:23:16.359 [00014] | INFO | Session: 2zhbhoem | OP: /laserfiche/LoginService.ashx/Login | Message: FolderChangeNotifier created
2020-05-29 17:23:16.359 [00014] | DEBUG | Session: 2zhbhoem | OP: /laserfiche/LoginService.ashx/Login | Message: Timer FolderChangeNotifier.TimerCallback initializing (fdcec4ee-ada8-46f4-8ebf-e29e29029804), dueTime: 5000, period: 5000
2020-05-29 17:23:16.359 [00010] | DEBUG | Session: 2zhbhoem | OP: NotificationManager Connect() | Message: Thread running: NotificationManager Connect() (92ecf941-6454-4e9d-874b-464ae1d9afa3)
2020-05-29 17:23:16.369 [00010] | DEBUG | Session: 2zhbhoem | OP: NotificationManager Connect() | Message: Thread complete: NotificationManager Connect() (92ecf941-6454-4e9d-874b-464ae1d9afa3)
2020-05-29 17:23:16.371 [00014] | INFO | Repository: SDRepo | Session: 2zhbhoem | OP: /laserfiche/LoginService.ashx/Login | Message: Login successful. Repository: SDRepo User name: ADMIN
2020-05-29 17:23:16.374 [00014] | INFO | Repository: SDRepo | Session: 2zhbhoem | OP: /laserfiche/LoginService.ashx/Login | Message: SignoutUrl: https://lfds/?wa=wsignout1.0&wreply=https%3a%2f%2flfds
2020-05-29 17:23:16.377 [00014] | DEBUG | Repository: SDRepo | Session: 2zhbhoem | OP: /laserfiche/LoginService.ashx/Login | Message: end ProcessRequest for request a2320b98-ee7d-4036-a832-5a48c82718a3 (324 ms)
2020-05-29 17:23:16.392 [00011] | DEBUG | OP: /laserfiche/UserSettingsServiceW.ashx/SetLocaleInfo | Message: Request for url 'http://laserfische/laserfiche/UserSettingsServiceW.ashx/SetLocaleInfo' assigned guid '7e2cf508-cacd-46d7-a610-a09f62577353'
2020-05-29 17:23:16.392 [00011] | IMPORTANT | Session: vcix3yx2 | OP: /laserfiche/UserSettingsServiceW.ashx/SetLocaleInfo | Message: Client information
Browser: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.0 Safari/537.36
IP Address: 192.168.200.30
2020-05-29 17:23:16.392 [00011] | DEBUG | Session: vcix3yx2 | OP: /laserfiche/UserSettingsServiceW.ashx/SetLocaleInfo | Message: begin ProcessRequest for request 7e2cf508-cacd-46d7-a610-a09f62577353
2020-05-29 17:23:16.393 [00011] | INFO | Session: vcix3yx2 | OP: /laserfiche/UserSettingsServiceW.ashx/SetLocaleInfo | Message: UserSettingsServiceW.SetLocaleInfo
2020-05-29 17:23:16.428 [00011] | DEBUG | Session: vcix3yx2 | OP: /laserfiche/UserSettingsServiceW.ashx/SetLocaleInfo | Message: New security token 'SDRepo/vcix/93a9a2dc' for host '192.168.200.30'
2020-05-29 17:23:16.428 [00011] | INFO | Session: vcix3yx2 | OP: /laserfiche/UserSettingsServiceW.ashx/SetLocaleInfo | Message: Exception encountered, stack trace:
Laserfiche.WebAccess.Common.Util.ErrorHandler.LogException
Laserfiche.WebAccess.Common.Util.ErrorHandler.Standardize
WebAccessServices.HttpHandlers.UserSettingsServiceW.SetLocaleInfo
System.RuntimeMethodHandle.InvokeMethod
System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal
System.Delegate.DynamicInvokeImpl
Exception details:
Message: Invalid Connection
Stack trace: at Laserfiche.WebAccess.Common.WARepository.get_SessionAdapter()
at Laserfiche.WebAccess.Common.UserSettings.Lockdown.GetLockedDownProps(WARepository repo, WAUserSettings settings)
at Laserfiche.WebAccess.Common.UserSettings.WAUserSettings..ctor(WARepository repo)
at Laserfiche.WebAccess.Common.UserSettings.TrusteeSettings..ctor(WARepository repo)
at Laserfiche.WebAccess.Common.UserSettings.WAUserSettings.GetUserSettings(WARepository repo)
at Laserfiche.WebAccess.Common.Util.SettingsCache.GetUserSettings(WARepository repo, Boolean checkExpired)
at Laserfiche.WebAccess.Common.ConnectionManager.NotifyTimeZoneChange(Int32 utcOffset, Int32 dstOffset, String dbname, HttpSessionState Session)
at WebAccessServices.HttpHandlers.UserSettingsServiceW.SetLocaleInfo(String repoName, BrowserLocaleInfo localeInfo)

2020-05-29 17:23:16.429 [00011] | INFO | Session: vcix3yx2 | OP: /laserfiche/UserSettingsServiceW.ashx/SetLocaleInfo | Message: Exception encountered, stack trace:
Laserfiche.WebAccess.Common.Util.ErrorHandler.LogException
Laserfiche.WebAccess.Common.Util.ErrorHandler.MakeWebServiceReturn
WebAccessServices.HttpHandlers.BaseWAIHttpHandler.ProcessRequestInternal
WebAccessServices.HttpHandlers.BaseWAIHttpHandler.ProcessRequest
System.Web.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute
System.Web.HttpApplication.ExecuteStepImpl
Exception details:
Message: Invalid Connection
Stack trace: at Laserfiche.WebAccess.Common.WARepository.get_SessionAdapter()
at Laserfiche.WebAccess.Common.UserSettings.Lockdown.GetLockedDownProps(WARepository repo, WAUserSettings settings)
at Laserfiche.WebAccess.Common.UserSettings.WAUserSettings..ctor(WARepository repo)
at Laserfiche.WebAccess.Common.UserSettings.TrusteeSettings..ctor(WARepository repo)
at Laserfiche.WebAccess.Common.UserSettings.WAUserSettings.GetUserSettings(WARepository repo)
at Laserfiche.WebAccess.Common.Util.SettingsCache.GetUserSettings(WARepository repo, Boolean checkExpired)
at Laserfiche.WebAccess.Common.ConnectionManager.NotifyTimeZoneChange(Int32 utcOffset, Int32 dstOffset, String dbname, HttpSessionState Session)
at WebAccessServices.HttpHandlers.UserSettingsServiceW.SetLocaleInfo(String repoName, BrowserLocaleInfo localeInfo)

2020-05-29 17:23:16.429 [00011] | DEBUG | Session: vcix3yx2 | OP: /laserfiche/UserSettingsServiceW.ashx/SetLocaleInfo | Message: end ProcessRequest for request 7e2cf508-cacd-46d7-a610-a09f62577353 (36 ms)
2020-05-29 17:23:16.438 [00010] | DEBUG | OP: /laserfiche/Browse.aspx?repo=SDRepo | Message: Request for url 'http://laserfische/laserfiche/Browse.aspx?repo=SDRepo' assigned guid '4178a4a0-7177-4624-8889-76a2f66b7317'
2020-05-29 17:23:16.438 [00010] | IMPORTANT | Session: kuemhq3g | OP: /laserfiche/Browse.aspx?repo=SDRepo | Message: Client information
Browser: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.0 Safari/537.36
IP Address: 192.168.200.30
2020-05-29 17:23:16.438 [00010] | DEBUG | Session: kuemhq3g | OP: /laserfiche/Browse.aspx?repo=SDRepo | Message: begin WebAccessPage.OnInit for request 4178a4a0-7177-4624-8889-76a2f66b7317
2020-05-29 17:23:16.439 [00010] | DEBUG | Session: kuemhq3g | OP: /laserfiche/Browse.aspx?repo=SDRepo | Message: begin Browse.aspx
2020-05-29 17:23:16.439 [00010] | DEBUG | Session: kuemhq3g | OP: /laserfiche/Browse.aspx?repo=SDRepo | Message: before CheckConnected for request 4178a4a0-7177-4624-8889-76a2f66b7317
2020-05-29 17:23:16.477 [00010] | DEBUG | Session: kuemhq3g | OP: /laserfiche/Browse.aspx?repo=SDRepo | Message: New security token 'SDRepo/kuem/c11fc3f5' for host '192.168.200.30'
2020-05-29 17:23:16.516 [00010] | DEBUG | Session: kuemhq3g | OP: /laserfiche/Browse.aspx?repo=SDRepo | Message: New security token 'SDRepo/kuem/1ce0fe2d' for host '192.168.200.30'
2020-05-29 17:23:16.516 [00010] | DEBUG | Session: kuemhq3g | OP: /laserfiche/Browse.aspx?repo=SDRepo | Message: begin WebAccessPage.OnInit for request 4178a4a0-7177-4624-8889-76a2f66b7317
2020-05-29 17:23:16.516 [00010] | DEBUG | Session: kuemhq3g | OP: /laserfiche/Browse.aspx?repo=SDRepo | Message: LogoutSession kuemhq3g
2020-05-29 17:23:16.516 [00010] | DEBUG | Session: kuemhq3g | OP: /laserfiche/Browse.aspx?repo=SDRepo | Message: Disconnect: SDRepo
2020-05-29 17:23:16.517 [00010] | DEBUG | Session: kuemhq3g | OP: /laserfiche/Browse.aspx?repo=SDRepo | Message: end WebAccessPage.Render for request 4178a4a0-7177-4624-8889-76a2f66b7317
2020-05-29 17:23:16.517 [00010] | DEBUG | Session: kuemhq3g | OP: /laserfiche/Browse.aspx?repo=SDRepo | Message: WebAccessPage.OnUnload for request 4178a4a0-7177-4624-8889-76a2f66b7317 (1 ms)
2020-05-29 17:23:16.519 [00010] | DEBUG | Session: kuemhq3g | OP: /laserfiche/Browse.aspx?repo=SDRepo | Message: Exception encountered, stack trace:
Laserfiche.WebAccess.Browse.OnLoad
System.Web.UI.Control.LoadRecursive
System.Web.UI.Page.ProcessRequestMain
System.Web.UI.Page.ProcessRequest
System.Web.UI.Page.ProcessRequest
System.Web.UI.Page.ProcessRequest
Exception details:
Message: Thread was being aborted.
Stack trace: at Laserfiche.WebAccess.Common.ConnectionManager.<>c__DisplayClass46_0.<CheckConnectedInternal>b__1()
at Web.Util.SingleComputationLock.Synchronize(Func`1 read, Action write)
at Laserfiche.WebAccess.Common.ConnectionManager.CheckConnectedInternal(HttpContext Context, String RepositoryName, String LoginPage)
at Laserfiche.WebAccess.Common.ConnectionManager.CheckConnected(HttpContext Context, String RepositoryName, String LoginPage, String callerPath, String callerName)
at Laserfiche.WebAccess.Browse.OnLoad(EventArgs e)

2020-05-29 17:23:16.520 [00010] | DEBUG | Session: kuemhq3g | OP: /laserfiche/Browse.aspx?repo=SDRepo | Message: end Browse.OnLoad for request 4178a4a0-7177-4624-8889-76a2f66b7317
2020-05-29 17:23:16.521 [00010] | DEBUG | Session: kuemhq3g | OP: /laserfiche/Browse.aspx?repo=SDRepo | Message: WebAccessPage.OnUnload for request 4178a4a0-7177-4624-8889-76a2f66b7317 (82 ms)
2020-05-29 17:23:16.521 [00013] | INFO | Message: CleanUpSession kuemhq3g
2020-05-29 17:23:16.521 [00013] | DEBUG | Message: SessionEnded kuemhq3g
2020-05-29 17:23:16.521 [00013] | DEBUG | Message: LogoutSession kuemhq3g
2020-05-29 17:23:16.522 [00013] | DEBUG | Message: DisconnectAll
2020-05-29 17:23:16.522 [00013] | DEBUG | Message: ForceDisconnect: SDRepo
2020-05-29 17:23:16.535 [00011] | DEBUG | OP: /laserfiche/Helper/JavascriptStrings.aspx?lang=en-US | Message: Request for url 'http://laserfische/laserfiche/Helper/JavascriptStrings.aspx?lang=en-US' assigned guid '35bbfab3-c353-4e78-bdcf-486548bd89c4'

0 0

replied on June 2, 2020

Hi Brian

Thank you for your reply.

Client is using http between the browser and server. They just verified there is no security policy on restricting or blocking cookie. And the tests were done on browsers on and off the Laserfiche web server.

When you mentioned no "usable connection", does it mean the browser is unable to locate Laserfiche host name/ip address?

Thank you,

Winston

View 3 previous replies

replied on September 23, 2020

What do your current settings for cookies look like? Chrome 85 is slowly rolling out a behavior change where cookies marked as SameSite=None also require the Secure attribute.

Found another post after posting this that talked about using https instead of http and using a self signed certificate. Now my only issue is going through all the workflow's and changing the generate Web Access link activities to use https instead of http.

How about adding a redirect from http to https to the web server instead?

1 0

replied on September 23, 2020 • Show version history

Great minds, I just did that, in IIS I am trying to write a url rewrite to force https. Do you have a link to an example? Would you use url rewrite or edit the web.config?

There's an option in the web client configuration to automatically do http-to-https redirection.

This is for a Sales demo system and when I try to just use Localhost I get this error "SSL connections require the server name to be written as a fully qualified domain name (FQDN), such as mycomputer.laserfiche.com. Please correct the server name and try again."

We use localhost so that we can share links and workflows to all our sales folks and not have to change the machine name in workflows and forms.

However, doing it in IIS worked great.

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