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Question

Question

Forms timeout when task loads to same person

asked on May 29, 2020

I have a form submit where we have it to "automatically load the next task if assigned to the same person" is checked. 

- On form submit we have a workflow run that does calculations and table inserts.

- Workflow activity in the process is set to wait until the workflow completes.

- The next form opens for the user and displays the information.

This has been working fine, however we are running into an issue where if the workflow seems to take too long, the task does not auto load to the same person, it displays the welcome page instead.  The task is given to the person and I can see it in monitoring but the "automatically open" does not function.

Is there a timeout to this or something?

 

Thanks,

Chris

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Answer

SELECTED ANSWER
replied on May 29, 2020

Yes, there is a maximum wait time for auto-load next task. I believe the default is 40 seconds. As of Forms 10.1, you can configure this in the options table in the database

GetNextAssignedTaskRetries defaults to retry 20 times with each retry waiting 2 seconds after the previous one (hence the ~40 second default). You can increase the 20 retries to something higher with each retry adding 2 more seconds on to the time out.  

(Sorry, my first post had the wrong setting so deleted it and rewrote this one)

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Replies

replied on May 29, 2020

Yes, there is a maximum wait time for auto-load next task. I believe the default is 50 seconds. As of Forms 10.3.0, you can configure this in the options table in the database

MaxSecondsWaitForRoutingEngineToProcessForm

replied on May 29, 2020

Jared, you replied but my page refreshed and lost the post.  What was the setting?

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replied on May 29, 2020

Great, thanks Jared.  Will update that and give it a test.

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