Question

can't change password

Laserfiche Administration WebLink

Updated June 30, 2021

asked on May 29, 2020 • Show version history

I have a read-only user attempting to change password under My Weblink/Connection Information.

Receives the following message:

Sign in failed because the number of sessions has reached the licensed limit, or the user account has reached its session limit, or no named user license has been allocated to the user account. [9030]

There is NO checkmark on "User cannot change password" in his properties.

Can someone help me with this problem? Thanks in advance!

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Replies

replied on June 16, 2020

Which version of Weblink do you have? I was told in our version (9) this option is not available. We have had the exact same issue for over a year. Therefore we need to upgrade. Supposedly the newer version 10 and up should allow read only users to change passwords. I have been looking for that feature in the white papers and have not found it yet.

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replied on September 17, 2020

We are having the same problem.

1. We are on Weblink 10.2

2. The user is a Laserfiche Repository User

3. Logging in using credentials

4. User can change password

Still I get the error message:

Thanks.

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replied on June 23, 2021

Hello Janice,

Were you able to resolve this issue?

We have a customer on WL 10.1.0 that is having the same issue.

Thanks,
Jeff Curtis

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replied on June 30, 2021

After our upgrade I have found that it is not an option to be able to change a password as a view only user on Weblink. We are on Weblink 10.2

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can't change password

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