Changing Template Field Size is not updating when I submit Forms?

asked on May 12, 2020

I have a form that populate LF template field when it saves to repository.

There were few fields that were sized too big and I needed to make them smaller. I adjusted the field in the template it works find if I create a new document and assign template to the document.

The issue is, after adjusting field size on LF template fields, when I submit forms the Fields size on document (visually) do not change and they appear the same as before. This happened on hosted Laserfiche 10.4 and on LF cloud environment.

I was able to fix this for hosted Laserfiche 10.4 environment.

I tried many thing in between and I am still not sure what fixed the issue but last action was the following that made it work:

1. I deleted the fields and created new fields with correct size in the template (the same name)

2. on the Form I removed the template from configure field (for forms and both upload tabs) and reassigned all field values

3. Restarted LF services

------ On LF cloud---

I tried the same procedure except restarting LF server on LF cloud but it did not work. It does not seem to let go of the initial Laserfiche Template Field size setting. Note, the vlues that are inserted from Forms field are way smaller than the template field size.

To me its sees Forms is not triggering some kine of update to reflect the changes.

Thanks in advance for the help.

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replied on May 12, 2020

What are you referring to when you say "field size"? Did you configure a maximum character length in your fields?

If so, where are you looking in Forms that shows that max limit? Forms simply tries to save the form and attachments to the repository with the values that were submitted. If the submitted value in Forms is longer than the template field size, the save to repository would throw an error.

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replied on May 12, 2020

That is not the case here. Following image is showing one of the field with the issue:

Actual value is Farzali Bebekhan in the Forms Submitter's name

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Field in the template setting:

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Forms Fields configuration

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Final result:

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replied on May 12, 2020

Ah, that field height. That field height is not controlled by Forms at all. The web client automatically makes fields a bit taller if their max size is greater than 50 characters (I think). I'll check on that limit and confirm.

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replied on May 13, 2020

I even dropped the size to 40 still didn't work. It seems that form is keeping the old information some how, I am not sure its referencing its own DB or updates it through LF server.

The interesting thing is that I have the same setup in Hosted LF environment, initially I had the same issue and I had to remove the fields and recreate them and reconfigured field in the forms and eventually I got it going. I spend half day on this and eventually got it going. Exact the same setting in cloud is not working I have six Field configuration that I have reconfigured them without any changes. If I create new fields with different name it works but I need the existing names.

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Changing Template Field Size is not updating when I submit Forms?

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