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Question

Question

Direct Email comments check

asked on May 12, 2020

Is there a location I can check somewhere for the email someone sent back for a Direct Approval?  We have a user claiming they provided comments in the approval email but workflow or forms has no record of it.

I have asked them to send me the email from their Sent Items but looking for maybe something Laserfiche side.

Also, I know line 1 is the approval, line 2 is the comments.  If they put something on line 3 or below does it mess anything up?

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Replies

replied on May 13, 2020

You can check from Inbox of the email account you configured for email approval. 

There is a known issue that when using G Suite Sync for Microsoft Outlook, the email replied from Outlook will have extra blank line after the first action line, so the comment is read as blank. This has already been fixed with Forms 10.4.3.

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