Participant User cannot log into Web Access

asked on May 11, 2020 • Show version history

I have a user that is part of a forms workflow process and is able to login to Laserfiche Forms without issue. On the form they fill out there is a web access link to view documents. When they click on that link a window will open in their browser and a pop up window asking for User ID and Password appears. When they try to type in their credentials(the credentials are correct) the credential window pops up again prompting the user.

After a second, third, etc.. it still will not allow them to login.

I have recreated this and when it prompted me I tried using my Windows Authentication login instead of the Users Participant credentials and I was able to finally load the web access site. I then used the participant license credentials and I was able to access our repository.

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replied on May 11, 2020

The popup in your screen shot is a browser prompt to do Windows authentication with the IIS server. It is coming up either because IIS is configured to require it or the web client is configured to automatically log in using Windows authentication. If it's the former, you can go into the IIS Admin for your site, to the Laserfiche application, to the Authentication section, and make sure "Anonymous Authentication" is enabled.

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replied on May 11, 2020 • Show version history

You are correct the web client is set to "Auto -Sign in using integrated Windows authentication" and IIS is set to use"Anonymous Authentication". I had created a link using workflow that would open access directly to a specific folder and that is prompting for the windows AD credentials. However if I use the following link I don't seem to be prompted for the AD creds.

This link below which is the one created from the workflow directly to the folder they need to see and prompts you for the AD info

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replied on May 11, 2020

Right, since you are asking it to do Windows authentication, the user will be prompted for their Windows credentials. It sounds like this is not what you want, so you should change the log in settings.

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Participant User cannot log into Web Access

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