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How to choose which program runs for the embedded PDF viewer in the LF Client

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Updated May 5, 2020
posted on May 5, 2020

There is an option to open PDF files using embedded PDF viewers and it will display the PDF in the viewer window as "Electronic File".

How do you choose which program is used for this? We have a user that swapped theirs out to use a program that doesn't work very well and we want to set it back to whatever the default viewer is.

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replied on May 5, 2020

The LF client uses the standard Adobe ActiveX control to view the PDF. What is the user seeing instead? Could it be that they changed the appearance of the Adobe control?

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replied on May 5, 2020

It was trying to use a 3rd party adobe viewer they had installed, and it was having trouble trying to display everything properly in the little window within the LF client. We installed Adobe Reader and it somehow knew to switch over to it automatically. Not sure if it uses the last thing installed.

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