You are viewing limited content. For full access, please sign in.

Question

Question

Unable to get activation keys from support site

Laserfiche
Updated May 4, 2020
asked on May 2, 2020

As soon as the https://support.laserfiche.com/activationkeys/ page loads, a red banner appears at the top that says "The requested company was not found." Then picking a company from the dropdown and clicking "Find" does nothing.

I hope this is fixed ASAP because we have multiple deployments this weekend.

3 0

Replies

replied on May 4, 2020

The issue should be resolved now. We apologize for any inconvenience.

1 0
replied on May 4, 2020

All good

Thanks

0 0
replied on May 3, 2020

We are also unable to activate/deactive, or renew systems.

Can someone from LF please respond? I hope the infrastructure team has people on call over weekends because we cannot afford this type of downtime.

0 0
replied on May 3, 2020

Ditto.

Company license and customer licenses not available.

Not sure if we will get a response on July 4th!

0 0
replied on May 4, 2020

Hi Ege,

We're aware of this issue and are looking into it.

0 0
You are not allowed to follow up in this post.

Sign in to reply to this post.

Details
Related Posts
Loading ...