Hi there,
Some of our client's Web Client pages won't fully load, some of them show "Loading" and nothing happens, anybody else experience (or had experienced) this?
There is probably more information in the browser console. If you press F12 and reload, do you see anything there? If so, a likely cause is that some required files failed to load. Do you see any errors in the network tab?
Thank you for the response Brian, we'll check what it says in our client's browser console
Hi Brian, I have the details from the browser console...
browse.aspx?repo=r-f689b2b0:6 GET https://lfxstatic.com/Site/WA/10.4.2.366_2020-04-27_194103/assets/browse.min.css net::ERR_CONNECTION_RESET
browse.aspx?repo=r-f689b2b0:7 GET https://lfxstatic.com/Site/WA/10.4.2.366_2020-04-27_194103/assets/browse2.min.css net::ERR_CONNECTION_RESET
browse.aspx?repo=r-f689b2b0:100 GET https://lfxstatic.com/Site/Static/Navbar/1.7/app-picker/appPicker.js net::ERR_CONNECTION_RESET
browse.aspx?repo=r-f689b2b0:639 GET https://lfxstatic.com/Site/WA/10.4.2.366_2020-04-27_194103/js-src/comp/prereqs.js net::ERR_CONNECTION_RESET
browse.aspx?repo=r-f689b2b0:732 GET https://lfxstatic.com/Site/WA/10.4.2.366_2020-04-27_194103/js-src/comp/browse.js net::ERR_CONNECTION_RESET
browse.aspx?repo=r-f689b2b0:739 Uncaught ReferenceError: angular is not defined
at browse.aspx?repo=r-f689b2b0:739
(anonymous) @ browse.aspx?repo=r-f689b2b0:739
browse.aspx?repo=r-f689b2b0:825 Uncaught ReferenceError: $ is not defined
at browse.aspx?repo=r-f689b2b0:825
(anonymous) @ browse.aspx?repo=r-f689b2b0:825
(index):12 GET https://lfxstatic.com/Site/SiteAppHome/202003241753/styles.css net::ERR_CONNECTION_RESET
(index):16 GET https://lfxstatic.com/libs/Open_Sans/open_sans.css net::ERR_CONNECTION_RESET
(index):20 GET https://lfxstatic.com/Site/Static/Navbar/latest/SignalR/signalr-dotnet.js net::ERR_CONNECTION_RESET
(index):92 GET https://lfxstatic.com/Site/SiteAppHome/202003241753/runtime.js net::ERR_CONNECTION_RESET
(index):95 GET https://lfxstatic.com/Site/SiteAppHome/202003241753/polyfills.js net::ERR_CONNECTION_RESET
(index):98 GET https://lfxstatic.com/Site/SiteAppHome/202003241753/main.js net::ERR_CONNECTION_RESET
(index):32 Uncaught ReferenceError: signalR is not defined
at (index):32
(anonymous) @ (index):32
lfxstatic.com/img/PA/home-page-laserfiche-answers.svg:1 GET https://lfxstatic.com/img/PA/home-page-laserfiche-answers.svg net::ERR_CONNECTION_RESET
lfxstatic.com is one domain we use for serving content for the site. "Connection reset" is often caused by something like a firewall blocking access. Can you have their IT staff look into it?
We'll do Brian, thank you!
Hey Marion-Were you able to resolve this. I have a customer with a similar issue.
Thanks,
Jeff Curtis