Question

"No Search Hits Found" when performing a search for an email address?

Laserfiche Version 10 Search and Retrieval Answers Site

Updated April 30, 2020

asked on April 30, 2020

I was trying to locate an account on specific 300+ page document which, I know the email address of this person was there, just not sure where.

When I searched for the email address within the folder/sub-folders, it did not locate any.

What am I doing wrong?

0 0

Answer

SELECTED ANSWER

replied on April 30, 2020

Search for other known text on the document. Does the search find that?

OCR makes mistakes, maybe the OCR text differs from the correct email address.

A pixel is a point in a digital image. You can't search for arrangements of black points on a white background image. But you have OCR so that's a moot point.

0 0

Replies

replied on April 30, 2020

What kind of search did you perform?

How does the phantom email address appear on the document? Text? An image on a page? You can't search for pixels. Is the document OCRed?

Is the document indexed?

2 0

replied on April 30, 2020

These are posting journals of text (words, numbers). The email address appears in a column. We print to LF Snapshot to generate image pages, and are all OCR'd.

What is a pixel for the purpose of searching?

0 0

SELECTED ANSWER

replied on April 30, 2020

Search for other known text on the document. Does the search find that?

OCR makes mistakes, maybe the OCR text differs from the correct email address.

A pixel is a point in a digital image. You can't search for arrangements of black points on a white background image. But you have OCR so that's a moot point.

0 0

replied on April 30, 2020 • Show version history

How about a screen-shot package? I don't know about yours, but my crystal ball is super dusty, so can't see much.

2 0

You are not allowed to follow up in this post.

Question

Question

"No Search Hits Found" when performing a search for an email address?

Answer

Replies

Sign in to reply to this post.