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Question

Question

Feature Request: Process Overview to Show Users Taking Longest to Complete Tasks

asked on April 29, 2020

Currently the Process Overview report will show users that have the most tasks, etc. as well as the tasks themselves and their average duration, but there currently is not a section that shows tasks by user and average duration for each user. This can help pin point not only bottlenecks in the process by task, by also by certain users that might need additional training.

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Replies

replied on April 29, 2020

Thank you Blake for the request. I will add this to our list.

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replied on April 29, 2020

The Operational Report used to show this, but I can no longer find it under reports. It was a really useful built in report.

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replied on February 19, 2021

Hi Chad, the "Process Overview" which is a replacement of the Operational Report can show the longest top 5 tasks when filter with Finished Tasks:

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