Question

Error Message - OCR Queue

Web Client Laserfiche Version 10

Updated May 5, 2020

asked on April 29, 2020 • Show version history

We receive the following error message when attempting to generate text through OCR in Laserfiche Web Access only.

"The documents could not be sent to the OCR queue. Please contact your administrator."

Troubleshooting Items (Failed = Error Message)

Another user attempted to generate text: failed
Attempted to generate text on a different file: failed
The OCR feature right was granted to the repository group: failed
Generated text in Laserfiche Windows Client: passed
Generated text on electronic file: passed
Document settings for OCR were on images: failed
Import Agent Services was still running
Generated text using Chrome, Firefox, Internet Explorer: failed

Error Message - OCR Queue.tiff (83.13 KB)

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replied on April 30, 2020

Is Web Access configured to use Distributed Computing Cluster for OCR? The Windows Client has its own local OCR engine, while the web client cannot OCR locally.

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replied on May 1, 2020

Can you provide details on how to check this so I can forward to our IT team.

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replied on May 5, 2020

It's on the web client's configuration page.

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replied on April 29, 2020

I've found this error and I've been meaning to submit a ticket to our VAR. I noticed it will generate text in the windows client but not the web client. Any steps on how to fix this?

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Error Message - OCR Queue

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