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Question

Question

tags

asked on April 23, 2020

I'm having issues getting this user access to create tags on their documents. He has scanning rights, metadata rights, he can create links and fill in metadata. He can edit documents and do everything that other users can do, however, there is no create tag or add tag when he clicks on the tag. He wants to create some new tags. Does anyone know what his issue could be?

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Replies

replied on April 23, 2020 Show version history

Hi Amber,

He needs the Manage Tags Privilege, which can be found in the Admin Console / web Management area.

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replied on April 23, 2020 Show version history

This is only needed to allow a user to create security tags. Informational tags can be created ad-hoc. Wrong info, see rest of thread.

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replied on April 23, 2020

Are you sure? I logged in as a user with all feature rights but no privileges and was not able to create a new tag, but I could add an existing tag.

 

However once I gave it Manage Tags I was able to create it:

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replied on April 23, 2020

That's what I get for not reading the documentation blush You're right.

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replied on April 23, 2020 Show version history

Are we talking about the web client or the Windows client?

If the web client, what does he see in the Details pane?

 

 

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replied on April 24, 2020

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replied on April 24, 2020

There will be a Create Tag button at the bottom of the screen if he has the Manage Tags privilege. Could you check his privileges in the Laserfiche Admin Console?

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replied on April 24, 2020

This is his screen. No add tags or create tags

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