HTML content not displayed properly in email in workflow 10.4.2.121

asked on April 22, 2020 • Show version history

hello, I'm using the workflow email activity to send an email with HTML content when the mail server does not insert a signature the content is displayed correctly but, when sending the same email with a signature insert the HTML content is presented incorrectly. I have the following example that I made with HTML insertion directly in the mail:

The email sent by the gmail service, without signature presents the following structure:

The e-mail sent by the gmail service, with signature, has the following structure:

Additionally, I configured the mail activity by assigning the HTML content from a variable, to which I set the HTML format type and the results were the same in both scenarios presented.

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replied on April 23, 2020

This is likely not a Workflow issue. I'm only guessing but it looks like your mail server is converting the message to plain text when it appends the signature or to a format that the mail client application doesn't know how to interpret, so it falls back to displaying it as plain text.

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replied on May 13, 2020

Hi Miruna,

I am afraid that this is not a external issue to Laserfiche probably, because we developed a short code in order to test it:

in a application with front:

Testing it with the HTML code:

<b style="color:green;line-height:10px">Prueba HTML</b>

The email is visualized correctly:

We created a support case 3 weeks ago, but Today we do not have a real cause of the issue or real solution to it.

Can you please help us to found a solution for it.

Regards,

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replied on May 13, 2020

If there is a support case, then you should continue troubleshooting there because it's easier to collect relevant information.

Workflow sends both the text and HTML layer for messages. Since the message is modified by your mail server after it leaves Workflow, we really have no control over it. There may be options in GMail to prefer HTML over text when appending to messages, but that's outside of our expertise. There is no way to remove the text layer from Workflow messages.

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HTML content not displayed properly in email in workflow 10.4.2.121

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