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Question

Question

outside bounds of array

asked on April 16, 2020
I am getting this error when I try to download a document.  It's a large one...192 pages.
I've seen other questions about this but they have no answers.
Can somebody help?
 
Error Message: Index was outside the bounds of the array.
Unknown error. [6000]
------------ Technical Details: ------------
LF.exe (10.2.1.953):
    Call Stack: (Current)
        ExportPagesWorker
        ExportPagesThread
    Call History:
          GetOptionString ([Settings]WatermarkIntensity)
           CAttachedRepository::GetProfileValue
          GetOptionString ([Settings]MinimumWatermarkIntensity)
           CAttachedRepository::GetProfileValue
          GetOptionString ([Settings]OptionalWatermarkUseExport)
           CAttachedRepository::GetProfileValue
          GetOptionString ([Settings]DebugClientHelper)
          GetOptionString ([Settings]ClientHelperTimeout)
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Replies

replied on April 19, 2021

Any updates on this? I have the same issue. When a user tries to download a file to their desktop, it shows "Index was outside the bounds of the array. Unknown error.[6000]" What's the reason for this error?

This doesn't happen to all files, I just want to know how to fix this. Thank you!

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replied on April 19, 2021

Please open a support case through your reseller so we can troubleshoot this.

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replied on September 3, 2024

What was done to correct this? I had some users earlier get this same error but are no longer receiving it.

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