Question

outside bounds of array

Laserfiche Version 10

Updated October 7

asked on April 16, 2020

I am getting this error when I try to download a document. It's a large one...192 pages.

I've seen other questions about this but they have no answers.

Can somebody help?

Error Message: Index was outside the bounds of the array.

Unknown error. [6000]

------------ Technical Details: ------------

LF.exe (10.2.1.953):
    Call Stack: (Current)
        ExportPagesWorker
        ExportPagesThread
    Call History:
          GetOptionString ([Settings]WatermarkIntensity)
           CAttachedRepository::GetProfileValue
          GetOptionString ([Settings]MinimumWatermarkIntensity)
           CAttachedRepository::GetProfileValue
          GetOptionString ([Settings]OptionalWatermarkUseExport)
           CAttachedRepository::GetProfileValue
          GetOptionString ([Settings]DebugClientHelper)
          GetOptionString ([Settings]ClientHelperTimeout)

0 0

Replies

replied on April 19, 2021

Any updates on this? I have the same issue. When a user tries to download a file to their desktop, it shows "Index was outside the bounds of the array. Unknown error.[6000]" What's the reason for this error?

This doesn't happen to all files, I just want to know how to fix this. Thank you!

0 0

replied on April 19, 2021

Please open a support case through your reseller so we can troubleshoot this.

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replied on September 3, 2024

What was done to correct this? I had some users earlier get this same error but are no longer receiving it.

0 0

replied on October 7

I ran into this issue in QFs when trying to use the patten token as a way to save documents. My fix was to edit the token and select the radio Lines and entered a number.

For example, a very simple cover letter that is like this:
Dept
Box
Year
Month
Folder

Token 1 = line 1
Token 2 = line 2
etc.

Hope it helps someone.

0 0

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outside bounds of array

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