Question

workflow email failed notice

Laserfiche Workflow

Updated April 2, 2020

asked on March 31, 2020

Hello, is there a way to configure a notification if an email activity failed?

Case use: manager enters email address for applicant but there is an error in the email address. As an admin I would like a way to push the failed notification to the manager instead of having to monitor the laserfiche mailbox for bounce back messages manually.

We are currently thinking about setting up an Outlook email rule to fwd those messages but I would like to see if there is some kind of workflow error catch option?

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replied on April 1, 2020

Hi Cassandra,

This can be found at the bottom of the properties pane in the design view of the workflow, as "Configure termination notices".

It should allow you to do exactly what you're describing. Additionally, I believe Forms also added this in 10.4.3 in case you need it there too in the future.

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replied on April 2, 2020

Hi Cassandra,

You may also want to try the Try-Catch activity in Workflow. This activity will allow you to set up an alternate activity that will run if the current activity fails. In this case, I believe you would want to wrap your email that fails in the "Try Branch" and add an activity to Email the manager in the "Catch Branch" like below

One thing I will mention with this method is if the email fails on the email server side (the Workflow is able to "send" the email but the email is returned to the email server) the workflow technically will have no knowledge that the email failed and it will not trigger the Catch branch.

Hope this helps!

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workflow email failed notice

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