asked on March 26, 2020

We have a workflow that has the following starting rules:

The idea is when a user generates pages for a PDF to kickoff this workflow so it can do its thing. When we use the user that is blacked out (Windows Account) and generate pages the starting rules are satisfied and the workflow kicks off as expected.

If we use the Level1 user account and generate pages, the starting rules are not satisfied.

You can see from the Workflow Subscriber Tracer that for the Windows Account user there are serveral entry change values that are recorded, but not for the Level1 user. Each user full feature rights and access rights to the documents that are having pages generated for them.

Why when using the Level1 user does it not create the same Entry Change values as the Windows Account?

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