Notification Service not working in Firefox

asked on March 24, 2020

Wanted to see if anyone had an issue using the notification service for forms in firefox? In chrome users that complete tasks automatically see there inbox tasks lists change and also see the number of assigned tasks change. When using firefox on the same site users do not receive the automatic tasks list update and the number of tasks do not show up. We are using SSL and followed the procedures laid out in the help files to get notification service to use ssl. I suspect its just a firefox issue but wanted to see if anyone knew of a setting to change as I'm not having any luck.

https://www.laserfiche.com/support/webhelp/Laserfiche/10/en-US/administration/#../Subsystems/Forms/Content/Notification-Service.htm

Chrome

Firefox

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replied on March 24, 2020

What version of Firefox are you using, our internal setup works with Firefox 74.

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replied on March 25, 2020

They are also on 74.0. The one thing I should note is that they are currently using a self signed certificate.

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replied on March 25, 2020 • Show version history

I suspect this is a TLS version issue. Prior to Forms 10.4.2, the Notification Service used an older version of .NET Framework that didn't support TLS 1.2 by default.

Recently, Firefox and Chrome dropped support for TLS 1.0 and 1.1. Due to the current COVID pandemic, Google temporarily re-enable TLS 1.0/1.1 support to Chrome because some government websites hosting important information did not yet support TLS 1.2. It looks like Mozilla is also going to temporarily re-enable them as well in Firefox 74/75 for the same reason.

I'd be curious to know if the notification service starts working in Firefox again in a few days. Regardless, I highly recommend following the instructions to enable TLS 1.2 for older Laserfiche applications right away, and upgrading to 10.4.2/10.4.3 in the near future.

It's still possible it's a certificate issue, so you should also replace the self-signed certificate with one from either an AD Certificate Authority or a trusted 3rd party provider. If a customer has an AD domain, it's always better to use an AD-issued certificate over a self-signed one. They're free, usually just as easy to provision, and automatically renew.

Cheers,

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Notification Service not working in Firefox

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