Question

Laserfiche mobile configuration - Cannot connect to the Laserfiche Forms Server

Mobile Laserfiche Forms Directory Server

Updated March 27, 2020

asked on March 19, 2020

Hello all I am working from home during these unprecedented times. I am trying to get our Forms portal and Mobile configuration complete in order streamline some of our processes. I am very close to getting this completed but I'm having an issue related to the mobile configuration. From my iPhone I can login to our repository, but only if nothing is configured for Forms in the mobile configuration. When I try to configure the Laserfiche Forms Server in the Mobile Configuration page I get and error stating https://externalformsserver.org/Forms: Cannot connect to the Laserfiche server. We are authenticating through LFDS with a 2nd instance of STS also in the DMZ.

Any help would be greatly appreciated.

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Replies

replied on March 19, 2020

Can you access https://externalformsserver.org/Forms from browser on the Mobile server? The Forms server URL needs to end with "/", so it should be https://externalformsserver.org/Forms/

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replied on March 23, 2020

No I cannot access https://externalformsserver.org/Forms from the mobile server, which is in the DMZ. I can access this page from my laptop and other workstations, but not the DMZ server.

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replied on March 24, 2020

That is the problem, the Mobile Server need to be able to connect to the Forms server using the URL provided

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replied on March 25, 2020

Thanks Xiuhong. This ended up being an issue with DNS on our DMZ server. I had to allow DNS traffic from the DMZ to the internal Laserfiche server. I am about 99% complete at this point. My only issue now is with Google Chrome and Edge (New Chromium version) stating the self-signed cert is invalid when navigating to https://internalserver.domain.local/. Firefox and IE on the other hand accept the certificate.

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replied on March 27, 2020

The self signed certificate may cause many issues in the future, I suggest you use certificate from a trusted 3rd party provider for the DMZ machine

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replied on March 27, 2020

I do have a trusted cert from GoDaddy for our external facing site. My issue was regarding the certificate between the DMZ server and the internal server. I ended up reissuing the certificate using PowerShell, adding a Subject Alternative Name. After applying the new certificate and reconfiguring LDFS SSO I was able to push out a GPO with the new cert to the Trusted Root Authority. Google Chrome and Edge now show the certificate as valid.

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Laserfiche mobile configuration - Cannot connect to the Laserfiche Forms Server

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