You are viewing limited content. For full access, please sign in.

Question

Question

Forms Operational Report download error

asked on March 2, 2020

When I try to download a Forms Operational report (XLSX or CSV), I get the following error:

Laserfiche Forms has encountered a problem.  An error occurred during download.

1.  Has anyone seen this before?

2. How can it be fixed?

3. Where do I go to see a more detailed view of the error (i.e. server logs)?

Thanks!

1 0

Replies

replied on March 2, 2020

What version of Forms are you using? We did fix some cases that may have caused this issue. 

6.7.0
1 0
replied on March 2, 2020

Laserfiche Forms Professional Version 10.3.0.975

0 0
replied on March 2, 2020

This error can happen for various reasons, it is difficult to diagnose based on this alone as the error message is a little vague.

The error log should be in Windows Event Viewer, under Applications and Services Logs -> Laserfiche -> Forms -> App.

0 0
You are not allowed to follow up in this post.

Sign in to reply to this post.