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Question

Question

Best Way To Do Exclusive Gateways/Inclusive Gateways

asked on February 26, 2020

Hello,

I am working on a Form that has a couple of questions on it.  Based on those responses I have the form notifying certain individuals.  For example, if food is required it will email the Food Director and if medical is required it will email the Nurse.  If neither are required then it should go on to approval by the Supervisor.  I have tried to get the form to work but no luck.  

What is the best way to do this?  

Thank you,

Manny

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Answer

SELECTED ANSWER
replied on February 26, 2020 Show version history

Hey Manuel,

For your use case you want to use an Inclusive Gateway.

The inclusive gateway will run all paths that have conditions that are met. Paths that are not true will not proceed. Always ensure you have a default outflow path with inclusive gateways otherwise you will suffer from terminated processes when no path conditions are met.

In your example it should look something like this:

The conditions for the gateway should look like:

As a rule with notifications I avoid including them exclusively within a process path because if the target email address of a notification ever becomes invalid (the user leaves the business, or the variable is empty) your whole processes will stall (suspend) at that step until you update your business process and correct the outdated address.

In the above example as every notification is broken off into a new path, only that branch of the process can stall if there is an issue and the rest of the process can continue.

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replied on February 26, 2020

Hi Kris,

That worked great!

Thank you!

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