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Question

Quickfields - the request timed out - Over WAN connection

Quick Fields

Updated February 25, 2020

asked on February 24, 2020

There seems to be a built in time out for the total time to store each document in the repository. If the document does not finish storing within a few minutes it gives you this message that the request timed out and cancels storing.

In this case we have a 71 page color document with an average of 8MB per page. QF seems to reach a limit of around 14Mbps over WAN (where Mb is 1/8th of a MB) and at this rate it is impossible to get all 71 pages stored before reaching the timeout.

How are others handling WAN scanning sessions?

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Replies

replied on February 25, 2020

To expand on this:

Does Laserfiche have an official position on remote WAN setup for optimal functionality? I.e., should the user set up a specific type of infrastructure, such that WAN speed does not prevent Quick Fields storage functions from timing out?
If Quick Fields has a built-in timeout feature, can that be updated to allow a longer timeout for larger documents on slow WANs?

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Asked February 24, 2020
Updated February 25, 2020
118 views